Sales Conversation - Bodyshop Automotive

· Convert customer inquiries and pending service estimates into sales.

· Promote after-sales services such as maintenance packages, service contracts, and warranty extensions.

· Follow up on declined estimates to address concerns and offer solutions that convert rejections into approvals

· Maximize upselling and cross-selling opportunities..

· Communicate effectively with customers to explain services, benefits, and costs.

· Handle customer objections tactfully and offer alternative solutions

· Work closely with service advisors and reception managers to identify sales opportunities from repair orders and pending approvals.

· Coordinate with the cost and claims departments to resolve disputes and finalize approvals.

· Collaborate with the conversion team to track daily, weekly, and monthly targets.

· Maintain records of closed deals, pending cases, and reasons for rejections

· Prepare daily and monthly reports on sales performance and conversion rates.

· Ensure all sales conversions comply with company policies and procedures.

· Adhere to automotive industry standards for transparency and customer satisfaction.

· Assist in implementing process improvements to reduce service rejections and increase conversion rates.