Senior Manager - Fraud Prevention Strategy

About the company
SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.
SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.
Join us to shape the future of digital payment in India and unlock your full potential.
Whats In It For YOU

• SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
• Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
• Dynamic, Inclusive and Diverse team culture
• Gender Neutral Policy
• Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
• Commitment to the overall development of an employee through comprehensive learning & development framework
  

Role Purpose

This role is responsible for monitoring of Fraud Rules and Circulation of findings and identification of Fraud Process and Policy rule lapses and suggesting corrective measures to ensure efficiency of the fraud process.
Role Accountability

• Monitor the portfolio performance of various parameters fraud to sales ratios, fraud-to-sampling ratios, recent fraud trends, and developing counter strategies
• System implementation and ensuring sufficient checks to ensure effective maintenance of the fraud strategies and policies in system
• Oversee fraud administration and FCUs FTE certifications for various fraud analysts
• Fraud audit reporting as per SLA, FCU audit strategy formalization and FCU certification
  

Measures of Success

• Regular monitoring of Fraud Rules and Circulation of findings in a timely manner
• Identification of Fraud Process and Policy rule lapses and quality of corrective measures suggested
• Timely certification of new Joiners (Hunter & Screening)
• Process Adherence as per MOU
  

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Technical Skills / Experience / Certifications

• Basic understanding of market environment and competitor landscape on retail lending
• Knowledge of fraud processes
  

Competencies critical to the role

• Analytical ability and Problem solving
• Relationship Management
• Networking & Collaboration
  

Qualification
Graduate or Masters Degree
Preferred Industry
FSI