DGM - Innovation Hub

The Innovation Hub Manager is a highly visible role responsible for orchestrating successful customer and partner engagements both in-person and virtually.

This role requires knowledge of our solution offerings and client base, a keen business sense, and excellent presentation skills along with strong program management skills.

You will be collaborating with sales & account teams and cross-functional leaders to craft and deliver outcome-based executive customer/partner engagements that will inspire, engage, and educate enterprise executives and decision-makers to drive business objectives, while providing oversight of the innovation hub and program

This role offers a dynamic blend of strategic collaboration, and impactful customer engagement within an innovative environment.The Hub being a key customer touchpoint, the Innovation team is responsible for the overall experience of the Hub with the customer journey in mind and ensuring smooth operations of the Hub.

Whats in it for you

The Innovation Hub offers an exceptional platform to gain in-depth knowledge of SEs futuristic products and solutions, as well as those from our strategic partners.

Youll have the opportunity to engage with customers across diverse industries and hierarchical levels

Youll collaborate with all Business Units and SE leadership team.

Its a highly visible and dynamic space for professional growth and knowledge expansion and to elevate your career!

Roles and Responsibilities:

Customer Experience: Responsible for the end-to-end customer experience at Innovation Hub, from processing visit requests to orchestrating the company story and pitching solution value propositions, ensuring excellence in the customer experience to foster business growth. Customize pitch delivery & handle interactions with high-profile & C-Level audiences.

Commercial Impact on business : Consistently collaborate with local teams and business units to ensure visitor follow-up and experience continuity after their visit to the Innovation Hub; track the commercial impact made by Innovation Hub visits in terms of influenced businesses, new opportunities, etc

Demonstrated Innovation : Lead on the continuous improvement of the content and technology of Innovation Hub experience, working with site facilities, technical leads, marketing, business, and global functions.

Stakeholder Management: Develop a community of ambassadors, working closely with segment managers and country marketing managers to ensure the relevance of the offerings highlighted in the Hubs. Collaborate with multiple Bus, especially with various sales functions to ensure Hub is utilized optimally

Assist with Innovation Hub marketing such as maintenance of Innovation Hub websites and developing marketing collateral and communications materials.

Strategically guide Sales/Account/Partner teams in aligning hub visits for customers and partners, providing expert advice to curate outcome-focused visit agendas, plan resources, identify and prepare presenters, coordinate internal logistics arrangements, and facilitate the hub visit experiences. Lead and manage the Hub Ambassador Program which includes developing and organizing trainings and driving continuous ambassador recognition improvement to increase the retention rate.

What qualifications will make you successful for this role

7-10 years Experience in customer facing/ business development, keen business sense, engineering field, or any other related field.

Good understanding of Schneiders energy management & automation portfolio, evolving market trends, customer challenges, etc. A good understanding of IoT, IT, and OT concepts wrt related domain is highly preferred.

Excellent verbal communication & presentation skills, convey/ pitch SE technology capabilities in story-telling based on customer personas, handle interactions with high-profile customers & leaders

Ability to work on multiple projects simultaneously, ensuring continuity between external events and life of Innovation Hub

Related experience in Innovation Hub/Executive Briefing Center/Customer Solution Center or similar is highly preferred.

Self-motivated, takes ownership and initiative able to work independently.

Overall Experience 7-10 years of experience in business development, consulting, industry solutions, engineering field, or any other related field. Relevant Experience Customer experience, business development, consulting, industry solutions, engineering field, or any other related field.

Looking to make an IMPACT with your career

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric apply today!

36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 Worlds most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and inclusion is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

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