Client Servicing Executive

About SOUKMEDIA

SOUKMEDIA is a global B2B marketing and growth partner for technology brands. Through our flagship ACE360 suiteAdvertising, Content, and Eventspowered by our proprietary audience-intelligence platform AudienceOS, we help global tech brands drive qualified leads, brand visibility, and pipeline growth.

We work with SaaS, cloud, cybersecurity, enterprise tech companies, and fast-growing startups across international markets.

Role Overview

We are looking for a Client Servicing Executive with a minimum of 3 years of experience to join our team in Okhla Industrial Estate Phase III, New Delhi.

The ideal candidate will be a client-facing professional with strong communication skills, proven experience in handling and managing clients, and a background in the service industry. You will act as the primary point of contact for clients, ensure smooth campaign execution, and maintain high levels of client satisfaction.

Key Responsibilities

• Act as the main point of contact for assigned clients and manage day-to-day client communication.
• Build, nurture, and maintain strong client relationships through proactive engagement.
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  Understand client objectives and ensure timely delivery of campaigns across advertising, content, and events.
• Coordinate with internal teams to ensure smooth execution and adherence to agreed scopes and timelines.
• Track campaign performance and prepare regular reports and insights for clients.
• Address client feedback, queries, and escalations promptly to ensure high service quality.
• Identify opportunities for upselling or cross-selling additional services to existing clients.
• Support onboarding of new clients by gathering requirements and setting clear expectations.
• Maintain accurate documentation including briefs, timelines, reports, and feedback logs.

Required Skills & Qualifications

• Minimum 3 years of experience in client servicing, account management, or client-facing roles.
• Mandatory experience in the service industry (marketing, advertising, digital, media, events, or related domains).
• Proven experience in handling clients independently and managing multiple accounts.
• Excellent verbal and written communication skills.

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  Get Hired
• Strong understanding of client relationship management and service delivery.
• Ability to multitask, prioritise, and meet deadlines consistently.
• Analytical mindset with comfort in reporting, data interpretation, and performance tracking.
• Proactive, solution-oriented, and customer-focused approach.
• Strong coordination skills to work effectively with cross-functional internal teams.

What We Offer

• Opportunity to work with global technology brands and international clients.
• Exposure across advertising, content, and event marketing.
• A fast-paced, collaborative environment with significant growth opportunities.
• Direct involvement in driving client success and business growth.