Job Description
The ideal candidate will have a strong background in managing enterprise or mid-market client accounts, building long-term relationships, and ensuring customer satisfaction while driving growth. You will act as the primary point of contact for key clients, ensuring their needs are met with tailored IT solutions.
What are you going to do
- Manage and nurture relationships with key clients, acting as their trusted advisor.
- Act as the single point of contact for key client accounts, ensuring smooth communication and coordination.
- Understand client business objectives and align IT services/solutions to meet their needs.
- Work closely with pre-sales and solution architects to design customized proposals and solutions.
- Identify opportunities for account growth, upselling, and cross-selling additional services.
- Coordinate with delivery, technical, and support teams to ensure seamless execution of client projects.
- Collaborate with internal teams to resolve escalations and maintain client trust.
- Monitor account performance, track KPIs, and regularly share updates with clients.
- Address client concerns and ensure quick resolution of issues to maintain high satisfaction.
- Develop account strategies to retain and grow existing clients.
- Support finance teams in ensuring timely billing and payment collections from clients.
- Stay updated on industry trends, competitors, and emerging technologies to provide insights to clients.
- Prepare account reports, proposals, and presentations for clients and senior management.
- Conduct regular review meetings with clients to assess progress, gather feedback, and propose improvements.
Looking to get Placed? Try our Placement Guarantee Plan
- Bachelors degree in Business, IT, or a related field (MBA preferred).
- 3+ years of experience as a Key Account Manager / Client Relationship Manager in an IT services company.
- Proven ability to manage multiple accounts and build long-term relationships.
- Strong understanding of IT services, software solutions, and digital transformation offerings.
- Excellent communication, negotiation, and presentation skills.
- Strong problem-solving skills with a customer-first mindset.
- Ability to work collaboratively with cross-functional teams.
- Proficiency in CRM tools and MS Office Suite.
Skills
AccountsSalesCollectionsKey Account ManagerFinanceBillingIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Founded in 2013, Squareboat has been consistently helping Startups and MNCs build beautiful and scalable digital products. Our main services include Web and Mobile Application Development, UI/UX Design, DevOps and Branding. Companies like Dunzo, Paisabazaar, Jubilant, PVR, and Lucideus trust us for high-quality design and development.
Squareboat is a leading IT services provider which has established a name in the industry by delivering great bespoke web and mobile applications. Our premium clientele can vouch for our quality of work and they trust us for all their critical projects.
At Squareboat, we design and develop websites and web apps that can make sure you’re seen and heard in the right circles.
Important dates & deadlines?
Application Deadline
05 Apr 26, 01:53 PM IST
Similar Jobs
View All
Don't Miss out any Updates
Subscribe now for the latest job alerts
and never miss an update
Key Account Manager
Share with
