Sales Administration Manager

1. Sales Operations & Administration

• Manage end-to-end sales order processing (POs, SOs, invoicing, dispatch coordination).
• Ensure accuracy of pricing, discounts, schemes, and approvals as per company policy.
• Maintain sales documentation, contracts, and customer master data.
• Coordinate with logistics, warehouse, and accounts for smooth order execution.
• Data submission to Principals when they required.

2. MIS, Reporting & Data Control

• Prepare daily, weekly, and monthly sales MIS (branch-wise, product-wise, salesperson-wise).
• Track targets vs achievements and highlight gaps to management.
• Maintain dashboards for sales, collections, ageing, and credit exposure.
• Ensure data accuracy in ERP / CRM systems.
  

3. Credit Control & Collections Support

• Monitor customer credit limits, outstanding balances, and ageing.
• Coordinate with sales team and accounts for timely collections.

4. Sales Team Coordination & Support

• Act as the central coordination point between sales, service, accounts, and management.
• Support sales team with quotations, pricing approvals, tenders, and documentation.
• Track salesperson performance, incentives, and commissions.
• Ensure timely submission of sales reports by field staff.

5. Customer Coordination & Service Support

• Handle customer queries related to orders, invoices, deliveries, and documentation.
• Coordinate with service teams for service-related commitments linked to sales.
• Ensure timely resolution of sales-related customer issues.

6. Compliance, Controls & Process Improvement

• Standardize sales admin processes across branches.
• Identify process gaps and suggest improvements to enhance efficiency.

7. Management & Strategic Support

• Provide analytical inputs for forecasting, budgeting, and AOP planning.
• Support management with ad-hoc reports and business analysis.