Head Of HR Operations

HR Operations & Recruitment Manager (Visa & Compliance)Company: Synergy Management LLCLocation: UAEReporting To: Senior Management / Director – OperationsRole Type: Full-time | Managerial Leadership RoleRole PurposeThe HR Operations & Recruitment Manager leads and controls recruitment delivery, HR operations, and visa & compliance management for Synergy Management’s manpower outsourcing business. This is a leadership and control role, responsible for ensuring workforce mobilization, immigration compliance, and HR governance across multiple client accounts, while managing internal teams and external stakeholders.Key Responsibilities1. Recruitment Leadership & Workforce Mobilization

• Lead high-volume and specialized recruitment aligned to client SLAs and visa availability.
• Own the full recruitment lifecycle: sourcing strategy, screening standards, interviews, offer coordination, and onboarding readiness.
• Build and manage recruitment pipelines locally and internationally (India, South Asia, Africa, etc.).
• Coordinate with overseas recruitment partners and agents to ensure quality, compliance, and timelines.
• Forecast manpower demand in coordination with operations and clients.

2. HR Operations & Employee Lifecycle Management

• Oversee HR operations for employees under Synergy sponsorship, including onboarding documentation, personnel files, attendance, leave, disciplinary processes, and exits.
• Ensure HR policies, practices, and documentation align with UAE Labour Law, client contracts, and internal governance manuals/SOPs.

• Act as the primary HR escalation point for workforce and client-related issues.

3. Visa, Immigration & Regulatory Compliance

• Lead and control ICP-based visa operations, including entry permits, medicals, Emirates ID, visa stamping, renewals, cancellations, and status amendments.
• Coordinate closely with internal visa teams, PROs, typing centres, and government portals.
• Track visa timelines, costs, rejections, and corrective actions.
• Always ensure audit-ready documentation and compliance discipline.

4. Governance, Risk & Cross-Functional Coordination

• Ensure strict adherence to immigration regulations, labour compliance, and internal governance/approval matrices.
• Work closely with operations (mobilization and deployment), finance & accounts (visa cost control, payroll coordination), and senior management (risk, compliance, workforce strategy).
• Support internal audits, client audits, and regulatory inspections when required.

Candidate Profile:Mandatory

• Bachelor’s degree in:
• Human Resources

Strongly Preferred / Advantage

• Postgraduate qualification such as:
• MBA / PGDM in HR, Operations, or Management

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• Master’s in human resources or industrial Relations
• UAE-relevant professional certifications (any one is sufficient):
• CIPD (UK)
• SHRM-CP / SHRM-SCP
• Certified HR Practitioner (Middle East experience)

Mandatory Experience

• 7–12 years of experience in HR Operations & Recruitment, preferably within manpower outsourcing, staffing/workforce mobility, facilities management, logistics, delivery, or similar sectors.
• Hands-on experience managing UAE visa processes, preferably ICP-based sponsorship.
• Proven track record handling high-volume recruitment and mobilization.

Strong Advantage

• Experience managing multi-national, blue-collar and white-collar workforce.
• Prior exposure to compliance audits, inspections, or governance-driven environments.
• Experience leading small teams (recruiters / visa executives / coordinators).

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