Job Description
As an Account Manager at Talabat, you will be responsible for managing and growing relationships with our restaurant and vendor partners. You will serve as the main point of contact, helping them optimize their presence on our platform, grow their sales, and ensure a high level of partner satisfaction.
Partner Relationship Management
- Build and maintain strong, long-term relationships with existing restaurant and vendor partners.
- Ensure high partner satisfaction and retention through proactive communication, support, and service excellence.
- Serve as a trusted advisor, providing partners with insights that support their business growth on the platform.
- Analyze sales, operational, and engagement data to identify areas for improvement in menu performance, pricing, promotions, and delivery logistics.
- Share actionable recommendations based on performance metrics to drive revenue and efficiency.
- Conduct regular business reviews to align on results, opportunities, and growth plans.
- Identify growth opportunities within the portfolio upsell services, suggest cross-promotions, and improve partner performance.
- Support partners in optimizing content (e.g., menu structure, images, delivery times) for better customer engagement and conversion.
- Recommend and coordinate marketing campaigns and promotional offers to drive order volume.
- Collaborate closely with internal teams such as Marketing, Logistics, and Operations to address partner needs and resolve issues promptly.
- Ensure smooth onboarding, campaign execution, and issue resolution for assigned accounts.
- Negotiate and renew commercial agreements to ensure a fair and strategic partnership.
- Ensure partners comply with service-level agreements and maintain operational standards, including delivery quality and availability.
- Bachelor's degree in Business, Marketing, or a related field.
- 3+ years of experience in Account Management, Sales, or Partner Success (experience in food tech, FMCG, or e-commerce is a plus).
- Strong analytical skills; comfortable working with data dashboards and Excel/Google Sheets to analyze performance and generate insights.
- Excellent communication, negotiation, and interpersonal skills.
- Customer-first mindset with a strong focus on delivering value to partners.
- Self-starter with the ability to work independently in a fast-paced environment.
Looking to get Placed? Try our Placement Guarantee Plan
Join Our Vibrant Team in Dubai at City Walk - Where Work Meets Innovation and Fun!
- Grow With Us: We're all about growth and recognition, both professionally and personally. Your journey of development starts here.
- Diverse & Inclusive: With colleagues from across the globe, our diversity is our strength. Everyone's welcome in our inclusive environment.
- Make a Difference: Join the team behind the fastest-growing online food ordering network. Your work here really counts.
- Fun & Community: Our company events, cultural outings, and sports activities aren't just fun; they're a way to bond with our amazing team.
- Daily Perks: From fresh fruits and coffee in our lounges to wellness rooms, we've got perks that make every day better.
- Health & Wellness: With sponsored healthcare and gym memberships, we care about your wellbeing.
Skills
SalesAccount ManagementIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region. Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less! Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. In 2020 alone, we facilitated the donation of well over 340,000 meals, and 44,000 medicine donations to those in need, as well as donated over 1.3million euros to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.
Important dates & deadlines?
Application Deadline
29 Mar 26, 01:31 PM IST
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