Key Account Manager

Position Title: Key Accounts Manager Freight Forwarding

Location: Mumbai

Experience required: 3-8 Years experience

Job Type: Full time

Key Responsibilities:

? Client Relationship Management:

o Act as the primary point of contact for key accounts, building and maintaining strong, long-lasting customer relationships.

o Understand the clients business needs, objectives, and challenges to provide strategic solutions that drive value.

? Business Retention & Growth:

o Maintain business by securing regular orders and shipments from existing clients.

o Develop and implement strategies to expand business with current clients, identifying new opportunities to increase revenue.

? Coordination with Internal Teams:

o Collaborate closely with the pricing team to ensure competitive and profitable rates are provided to clients.

o Work with operations, customer service, and other departments to ensure smooth execution of freight forwarding services, meeting all client requirements. ? Client Satisfaction:

o Monitor and manage the quality of service provided to key accounts, addressing any issues or concerns promptly and effectively.

o Conduct regular reviews and meetings with clients to assess satisfaction levels and identify areas for improvement.

? Reporting & Analysis:

o Prepare regular reports on account performance, including sales, profit margins,and customer feedback.

Contract Management:

o Negotiate and manage contracts with key clients, ensuring terms are favorable and aligned with company policies.

o Ensure compliance with all contractual obligations and service level agreements.

? New Business Development:

o Identify and pursue opportunities for upselling and cross-selling additional services to existing clients.

o Support the sales team in acquiring new clients by leveraging relationships and providing insights into market dynamics.

Qualifications

? Bachelors degree in Business Administration, Logistics, Supply Chain, or a related field. ? Minimum of 3 years of experience in key account management within the freight forwarding or logistics industry.

? Strong understanding of freight forwarding processes, including air, sea, and land transportation. Excellent negotiation, communication, and interpersonal skills. ? Proven ability to manage multiple accounts and projects simultaneously, meeting deadlines and achieving targets. ? Proficiency in CRM software and MS Office Suite.