Customer Care Professional

Talents Tide is hiring for a government entity client to support customer service operations within a professional call center environment.

Key Responsibilities:

• Handle inbound customer inquiries, service requests, and complaints through call center channels in a professional and timely manner
• Provide accurate information, guidance, and issue resolution while adhering to approved service standards and scripts
• Log, update, and maintain customer records accurately in CRM and call center systems
• 
  Escalate complex or unresolved cases to relevant teams while ensuring proper follow-up
• Meet individual and team performance targets, including call quality, response time, and customer satisfaction
• Comply with data protection, confidentiality, and information security policies
• Follow operational procedures, quality guidelines, and compliance requirements
• Participate in training, coaching, and quality improvement initiatives to enhance service delivery

Requirements:

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• Previous experience in a call center or customer service role is preferred
• Strong verbal communication skills and customer-focused attitude
• Ability to handle high call volumes and work in a fast-paced environment
• Basic knowledge of CRM systems and call center tools
• Flexibility to work shifts as required
• Must be an Emirati

Due to high volume of applications, only shortlisted candidates will be contacted.