Job Description
- Creating a positive onboarding experience for new clients.
- Manage daily activities and tasks for clients by Line Manager
- Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
- Responding to clients requests as they arise in real time
- Maintaining an accurate record of all necessary documents pertaining to the brand.
- Coordinate with various internal teams to deliver Creative, Data Analytics, Tech and Operational Services
- Develop a relationship with clients and manage their expectations (Kudos if you can balance the two together!)
- Upsell! Always be on the lookout to identify opportunities and convert them to grow revenue
- Ensure that projects are completed on time and within budget.
- Coach and support team members to help them meet departmental goals
- Take responsibility for the quality of work, the accuracy of the brief, and the teams output
- Maintain weekly, fortnightly, and monthly reports
- Meeting clients to discuss strategy and report on progress
- Keep ahead of the industrys developments and apply best practices to areas of improvement
- Maintain an orderly workflow according to priorities
- Exhibit strong leadership skills and inspire your team members
- Stick to the clients brief and the agreed process to deliver effectively
- Utilize your teams productivity keeping the Scope Of Work and allocated budget
- Be all ears to Account Managers and mentors to get the best performance possible
- Relentlessly work on improving the internal processes while solving problems along the way
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- Manage all business communications
- Become a link for the internal team and make sure the process is consistently followed until the project is completed as per the clients brief
- Develop and maintain existing client relationships.
- Excellent organizational and time management skills.
- Strong analytical and problem-solving skills.
- Effective communication skills.
- A+ presentation skills (making PPTs included)
- Natural attention to detail
- Financial management and commercial acumen
- Advanced software skills including Word
Skills
Data AnalyticsAnalyticsIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
We are a 200+ member Digital Agency with offices in Bangalore, Mumbai, Gurugram and Kolkata, offering integrated services to enterprises and brands. Some of the companies that we work with are Axis Bank, Coca-Cola, Ola Cabs, Future Group, FreeCharge, Steve Madden, IndiaFirst Life Insurance, Headhonchos, @Home and Offerpop. We extend our expertise for the online medium in areas below, 1. Research: Brand Research, Social Media Listening, Design Research, Custom Research 2. Strategy: Content & Communication Strategy, Social Media Roadmap, Customer Engagement Strategy 3. Marketing: PR, Search Marketing, Social Media Marketing, Email Marketing, Content Marketing, Video Marketing, App Marketing 4. Analytics: Web Analytics, Google Tag Management, Predictive Analytics, Social Media Analytics 5. Support: Social Customer Support, Platform Chat and Email Support, Technical Support
Important dates & deadlines?
Application Deadline
04 Apr 26, 03:38 PM IST
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