Junior Support Specialist

What role you will play in team: You'll be part of a team providing technical support to our clients.

What you will do: You'll resolve technical issues, provide guidance, and contribute to a positive customer experience.

Key responsibility:

• Providing technical support to clients via phone and email
• Troubleshooting technical issues
• Documenting solutions and troubleshooting steps
• Maintaining accurate records of support requests
• 
  Escalating complex issues to senior support staff
• Adhering to company policies and procedures

Required Qualification and Skills:

• Bachelor's degree in IT or related field
• Strong problem-solving skills
• Excellent communication skills
• Knowledge of common computer hardware and software
• Ability to work independently and as part of a team
• Patience and empathy

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Benefits Included:

• Competitive salary
• Health insurance
• Paid time off
• Professional development opportunities
• Positive and supportive work environment

A Day in the Life: A typical day involves resolving technical issues for clients, providing guidance, and ensuring a positive customer experience.