Assistant Manager

Employee Name
BASIC INFORMATION
POSITION/ ROLE
Assistant Manager AMC Sales
LOCATION
Bangalore
DEPARTMENT
CC AMC Sales
Description

• Executing sales plans and initiatives to achieve revenue targets for AMC and Spares (SOS) business as defined by the Manager.
• Assisting in converting potential customers from guarantee to AMC contracts, ensuring an expanded and loyal customer base.
• Maintaining and enhancing relationships with existing customers to ensure high retention rates.
• Supporting efforts to grow the AMC Total Revenue (TR) by ensuring timely renewals and maintaining continuous customer engagement.
  
• Assisting in managing cash flow by ensuring timely payment collections and minimizing outstanding balances.
• Monitoring and tracking financial metrics, including outstanding balances, and report discrepancies or potential issues.
• Identifying opportunities for business growth, including acquiring new customers and developing new market segments.
• Supporting the development and execution of sales proposals, tenders, and business opportunities to expand the AMC and Spares business.
• Monitoring key performance indicators (KPIs) related to AMC sales, such as revenue, retention rates, and customer satisfaction metrics.
• Preparing regular reports for the Manager, highlighting areas of success, challenges, and opportunities for improvement.
• Ensuring acquisition of new customers by identifying potential leads, developing customer proposals, and assisting in negotiations.
• Ensuring timely renewal of existing AMC contracts and assist in implementing strategies to reduce customer churn.
• Collaborating closely with the Manager and cross-functional teams to ensure alignment and support for business goals.
  

Qualification Criteria

• Diploma/Bachelors degree in Mechanical or Electrical Engineering; MBA or relevant postgraduate degree preferred.
  

Additional Information
Minimum Exp

• Minimum of 3-8 years in sales roles, preferably in the HVAC or related industry.
  

Reporting To: (If applicable) Manager - AMC Operations
Any other relevant information: Experience in AMC sales, customer relationship management, and business development.

• Strong communication and negotiation skills.
• Ability to build and maintain customer relationships.
  

Analytical and problem-solving abilities.
Voltas 2016 Human Resources document for internal circulation only Page 1 of 2