UCM L2

Responsibilties
Assists in configuring and maintaining UCM systems, MS Teams and O365, troubleshoots user issues, and performs basic system administration tasks. IT services expected will be related to this area of operation involve the management, deployment, and support of technologies and systems that deal with audio and video content. These are:
Video Conferencing Services

• Implementation and support of video conferencing platforms for virtual meetings and collaboration.
• Integration with other collaboration tools and platforms.
  

Unified Communications

• Deployment and management of unified communication systems that integrate voice, video, messaging, and presence information.
• Ensuring seamless communication across different channels.
  

Audio-Visual Integration

• Designing, installing, and maintaining audio-visual systems for conference rooms, auditoriums, and other spaces.
• Integrating projectors, displays, sound systems, microphones, and control systems.
  

Webinars And Online Events

• Providing services for hosting webinars and online events, including platform selection, setup, and technical support.
• Integrating registration systems and ensuring a smooth user experience.
  

Live Streaming Services

• Setting up and managing live streaming solutions for events, conferences, and other live broadcasts.
• Ensuring reliable and high-quality streaming performance.
  

Digital Signage

• Implementing and managing digital signage solutions for displaying dynamic content in public spaces.
• Content creation, scheduling, and monitoring.
  

Audio-Video Editing

• Providing editing services for recorded audio and video content.
• Enhancing and optimizing content for various platforms.
  

Content Management Systems (CMS)

• Implementing and managing CMS for organizing and distributing audio and video content.
• Ensuring proper storage, accessibility, and version control.
  

Network Infrastructure For Multimedia

• Designing and optimizing network infrastructure to support high-quality audio and video transmission.

• Implementing Quality of Service (QoS) mechanisms for prioritizing multimedia traffic.
  

Security And Compliance

• Implementing security measures to protect audio and video content from unauthorized access.
• Ensuring compliance with data protection regulations, especially when dealing with sensitive content.
  

Hardware And Software Procurement

• Advising on the selection and procurement of audio-visual equipment and software.
• Negotiating with vendors and ensuring compatibility with existing IT infrastructure.
  

User Training And Support

• Providing training to users on how to use audio-visual technologies effectively.
• Offering technical support and troubleshooting assistance for audio and video-related issues.
  

Remote Collaboration Solutions
Implementing solutions that enable remote collaboration, including virtual whiteboards, document sharing, and real-time editing.
Email System Management

• Administer and maintain the organizations email system (e.g., Microsoft Exchange).
• Monitor email server health, performance, and storage utilization.
• Implement email security measures, including spam filtering and antivirus protection.
  

User Account Management

• Create, modify, and deactivate user accounts on messaging and collaboration platforms.
• Manage user permissions, access levels, and distribution lists.
  

Troubleshooting Email Issues

• Respond to and resolve email-related issues reported by users.
• Diagnose problems such as email delivery failures, synchronization issues, and connectivity problems.
  

Collaboration Platform Support

• Administer collaboration platforms such as Microsoft Teams, or other team collaboration tools.
• Configure settings, channels, and integrations to meet organizational needs.
  

Video Conferencing Support

• Support video conferencing tools (e.g. Microsoft Teams) for virtual meetings.
• Troubleshoot audio/video issues and connectivity problems during online meetings.
  

Document Collaboration

• Under O355 not Video
• Manage document collaboration tools like Microsoft SharePoint, OneDrive, or other file-sharing platforms.
• Ensure proper access controls, versioning, and document sharing capabilities.
  

Integration With Other Tools

• Integrate messaging and collaboration tools with other systems and applications.
• Facilitate seamless data flow between collaboration platforms and business applications.
  

Mobile Device Support

• Provide support for messaging and collaboration tools on mobile devices (smartphones, tablets).??
• Configure mobile access and troubleshoot synchronization issues.
  

Security Measures

• Implement security measures for messaging and collaboration platforms.
• Enforce strong authentication, encryption, and access controls to protect sensitive information.
  

Backup And Recovery

• Implement backup solutions for critical collaboration data.
• Develop and test recovery procedures to ensure data integrity in case of data loss.
  

User Training And Onboarding

• Provide training sessions for users on effective use of collaboration tools.
• Assist in onboarding new users and ensuring they are familiar with communication and collaboration features.
  

Performance Monitoring

• Monitor the performance and usage of messaging and collaboration platforms.
• Analyse performance metrics and address issues related to system responsiveness.
  

User Communication

• Communicate updates, changes, and best practices to users regarding messaging and collaboration tools.
• Provide user guides and documentation for self-help.
  

Feedback Collection

• Gather feedback from users regarding their experience with messaging and collaboration tools.
• Use feedback to identify areas for improvement and optimisation.