Customer Relationship Management Manager

Job description / Role

Job Type
Full Time

Job Location
Fujairah, UAE

Nationality
Any Nationality

Salary
Not Specified

Gender
Not Specified

Arabic Fluency
Not Specified

Job Function
Customer Service

Company Industry
Recruitment & HR

Description

Our client is seeking an experienced Customer Relationship Management (CRM) Manager to join their dynamic team in Dubai, United Arab Emirates. This pivotal role is designed for a professional who understands the significance of nurturing client relationships within the recruitment industry. The CRM Manager will play a crucial role in enhancing client satisfaction, driving retention, and implementing strategies that foster long-term partnerships, ultimately contributing to our goal of delivering exceptional recruitment solutions.

In this role, you will be responsible for developing and executing comprehensive CRM strategies that align with their business objectives. This includes analyzing client data to identify trends, managing client feedback processes, and collaborating with cross-functional teams to enhance service delivery. You will also oversee the implementation of CRM software and tools, ensuring their systems are optimized to support a seamless client experience and maximize engagement.

The ideal candidate will possess a bachelor’s degree in Business Administration or a related field, coupled with proven experience in CRM management, preferably within the recruitment sector. You should have a deep understanding of customer behavior analytics, exceptional communication skills, and the ability to lead projects effectively. A strategic mindset and a passion for client success will be key to thriving in this role.

This opportunity at our client is exciting as it offers you the chance to influence their CRM strategy in a vibrant and growing market. You will be part of a collaborative and innovative culture that values your insights and empowers you to make a real impact on our clients experiences. Join them in shaping the future of recruitment in the UAE!

Requirements

Skills & Requirements

• Minimum 3 years of experience in CRM
• Experience with CRM platforms (e.g., Salesforce, Emarsys, Klaviyo, Xeno, or similar)
• Strong analytical skills and ability to interpret customer data
• Excellent written communication skills
• Understanding of customer journeys, segmentation, and personalization
• Experience in retail is a strong advantage
• Detail-oriented, proactive, and comfortable working in a fast-paced environment
• Ability to work cross-functionally and manage multiple campaigns simultaneously

Benefits

• Paid time off
• Performance bonus