Gainsight

Previously known as Jbara, Gainsight, a customer success management solution helps subscription-based businesses to drive their customer success initiatives, proactively manage retention, reduce churn and grow revenue by uncovering up-sell opportunities. Leverages big data analytics across sales data, usage logs, support ticket, surveys and other sources of customer intelligence. Key Customers include Adobe, BazaarVoice, Marketo, Influtive and Gild.