Freshworks is a global leader in customer engagement software, providing businesses with innovative solutions to streamline customer support, sales, marketing, and more. With a focus on delivering delightful customer experiences, Freshworks empowers organizations of all sizes to build lasting relationships and drive growth. Through Freshworks Careers, individuals have the opportunity to join a dynamic and inclusive team committed to innovation and customer success. Whether in product development, customer support, sales, or marketing, Freshworks offers exciting career paths for professionals to make an impact and contribute to shaping the future of customer engagement. Join Freshworks Careers to be part of a company dedicated to helping businesses thrive through exceptional customer experiences.
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Freshworks Recruitment Process
Interview Process
Indicative process.The company does not publish its hiring process, so the steps below are compiled from publicly reported candidate experiences and placement sources. Rounds vary by role, experience level, campus and year – treat this as a guide, not a guarantee, and confirm current details with the company.
Freshworks is generally reported to run around four rounds, over roughly two weeks, varying by team:
Recruiter / HR screen – Background and role fit.
Assessment or coding challenge – For technical roles.
Hiring manager and team interviews – A series of calls with the manager and team members.
Role-specific exercise – Customer-facing and support roles commonly include a mock call or written-communication exercise rather than a coding round.
(ESTIMATE, not a company-published figure — typical market range ₹4.8 L – ₹9.6 L/yr for this role in this sector (smaller employer). Actual pay varies widely by location, skills and individual negotiation)
Technical Lead
Experience: 6 - 10 years yrs
₹ 22 Lakhs/year
(ESTIMATE, not a company-published figure — typical market range ₹16 L – ₹28 L/yr for this role in this sector (smaller employer). Actual pay varies widely by location, skills and individual negotiation)
Senior Software Engineer
Experience: 3 - 6 years yrs
₹ 13.6 Lakhs/year
(ESTIMATE, not a company-published figure — typical market range ₹9.6 L – ₹17.6 L/yr for this role in this sector (smaller employer). Actual pay varies widely by location, skills and individual negotiation)
Software Engineer
Experience: 0 - 2 years yrs
₹ 5.4 Lakhs/year
(ESTIMATE, not a company-published figure — typical market range ₹3.6 L – ₹7.2 L/yr for this role in this sector (smaller employer). Actual pay varies widely by location, skills and individual negotiation)
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