About Genpact
Genpact was founded in 1997 as a unit of General Electric. The company was founded as GE Capital International Services (GECIS) in New Delhi. Starting with 20 employees under the leadership of CEO Pramod Bhasin, its charter was to provide business process outsourcing solutions to GE's businesses. In the beginning, GECIS created processes for outsourcing back-office activities for GE Capital such as processing car loans and credit card transactions. It was an experimental concept at the time and the beginning of the Business-Process-Outsourcing (BPO) industry.
One year after its launch, GECIS employed about 800 people and generated revenues of US$4 million. By 2001, GECIS operations had grown to 12,000 employees and the company began to manage a wide range of processes across GE's financial services and manufacturing businesses. Jack Welsh, CEO of GE at the time, said that GECIS was a key driver of GE’s growth between 1998 and 2001, and was responsible for reducing operating costs by approximately US$1 billion.
In 2003, GE reduced its stake in GECIS to 40% and sold the remainder to two American private equity firms. At the time of the sale, GECIS employed around 13,000 people in India and 4,000 people in the US, China, Hungary and Mexico, providing a range of solutions in areas such as finance and accounting, insurance claim processing, IT management and technical support.
By 2004, GECIS oversaw around 700 business processes for GE that had migrated from the US to India, generating revenues of US$426 million.
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Genpact Recruitment Process
Interview Process
The interview process at Genpact typically involves several stages to assess a candidate's skills, experience, and fit for the role. While specific details may vary depending on the position and location, here is a general overview of the interview process at Genpact:
- Application Submission: Begin by submitting your application online through the Genpact careers website or other job portals.
- Resume Screening: The HR team will review your resume to determine if your qualifications match the requirements of the position.
- Phone Screening: If your resume meets the criteria, you may be contacted for a phone interview. This initial screening may focus on your background, experience, and interest in the role.
- Technical Assessment (if applicable): Depending on the nature of the position, you may be required to complete a technical assessment or test to evaluate your skills and proficiency in relevant areas.
- In-Person or Virtual Interviews: If you pass the initial screening and assessment, you will be invited for one or more rounds of interviews. These interviews may be conducted in-person at the company's office or virtually via video conferencing. You may interview with HR representatives, hiring managers, and potential team members.
- Behavioral and Technical Interviews: During the interviews, expect a mix of behavioral questions, assessing your past experiences and how you handle certain situations, and technical questions related to your field of expertise.
- Case Study or Problem-Solving Exercise (if applicable): For certain roles, especially those in consulting or analytics, you may be asked to solve a case study or participate in a problem-solving exercise to demonstrate your analytical skills and decision-making abilities.
- Reference Checks: Genpact may conduct reference checks to verify your employment history and qualifications.
- Job Offer: If you successfully navigate through all stages of the interview process and the company decides to move forward with your candidacy, you may receive a job offer.
- Onboarding: Upon accepting the job offer, you will go through the onboarding process, where you'll complete necessary paperwork, receive training, and get acquainted with your new role and responsibilities at Genpact.
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