Associate Director - Last Mile Operations - Supply Chain Management

Associate Director - Last Mile Operations SCM
Description:
- Accountable for all Hub Operations under the span of control and seek intervention from superior as appropriate.
- Ensure Profitable operations in the region.
- Continuously improve in reducing Error rate in Operations Management in the region.
- Maintain the cost of operations as per budget in the region.
- Ensuring Regional Performance reporting periodically.

- Ensuring Customers in the region are delighted at all times.
- Promptly and effectively manage customer escalations in the region along with support team.
- Ensuring employee engagement initiatives are implemented.
- Ensure 100% ZTP (Zero Tolerance Policy).
- Ensuring Regional Deliverable are met and duly reported.
- Ensure SOP Adherence in the region at all times.
- Ensure availability of adequate and trained manpower at Hub and Region as per manpower and business plan.
- Ensure commercial and statutory compliances are met along with the support of teams in the region.
- Training and Development of teams in the region.
- Managing environmental bodies effectively.
- Ensure Succession Planning at the Region.
- Grievance Handling and Conducting Open House/meetings with regional teams.
- Proactively identify gaps in operations and support processes that impact operations and take preventive action.
- Conduct Monthly Review Meeting (MRM) along with Regional Managers and Area Managers and Support team.