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Job Description
- Handle day-to-day escalations and close cases
- Managing manpower as per variable demand in products and skillset of Agents
- Plan shifts to cater to the volumes
- Audit sample files and share feedback with Supervisors and Agents
- Conduct regular training and refresher for CPA Agents and Supervisors
- Organize training and refresher for Sales team and prepare FTNR MIS reports for improvement
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- Perform UAT on Test cases
- Suggest system enhancements for improving TAT and reducing manpower
Skills
SalesIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
03 Nov 25, 03:43 PM IST
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