AR Manager, OTC

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, lets sail towards a brighter, more sustainable future with Maersk.
We offer
The AR Manager, OTC role is great for an individual who thrives within a fast paced, performance driven environment. With an exposure to internal and external stakeholders, you will be part of a talented, diverse team where your voice and ideas will be heard, and you can really make a difference. This role will provide constant challenge, and the scope to learn in an open and friendly atmosphere. It is an opportunity to join a company that values employees, with a strong focus on continuous improvement and personal development.
This role provides strategic and operational leadership for the Order-to-Cash (OTC) cycle, ensuring timely collection and maintaining good customer experience levels. By setting direction, monitoring performance, and driving continuous improvement, the Manager ensures full process accountability, compliance with company policies, and alignment with corporate financial objectives. Acting as a bridge between senior leadership and operational teams, the Accounts Receivable Manager strengthens stakeholder relationships, mitigates credit risk, and enables efficiency gains across the OTC function.
Key Responsibilities

• Senior Stakeholder Management.
• Experience in coaching and developing a team of specialists and business knowledge experts.
• Oversees credit management, risk management, payment monitoring, and application, on account classification and collections.
• Lead and direct a team focusing on a segmented geographical area or sub-process towards achieving timely and accurate collections of overdue or related accounts.
• Focuses on the collections function performed both in the global service center and within the country.
• Assume responsibility over a group of clusters within their scope with a view to improving overall working capital.
  

Teams Objectives

• Percentage Overdue
• DSO
• ADL (average days late)
• Available Credit

• Comply with Service Agreement
• Customer Experience improvement (NPS)
• Drive Maersk Way implementation
• Adopt MPACT habits and principles
• Drive team engagement
  

Required Experience & Skills

• Graduate degree in Commerce/Finance/Accounting.
• Min 8-12 years of experience (4-10 years exposure to Collections Management, Accounts receivable or Cash/Credit Management experience).
• Review/perform month-end accounting & reporting activities, accruals and support controlling tasks, and month end closing procedure.
• Oversees credit management, risk management, payment monitoring and application, on account classification, and collections.
• Lead and direct a team focusing on a segmented geographical area or sub-process towards achieving timely and accurate collections of overdue or related accounts.
• Focuses on the collections function performed both in the global service center and within the country.
• Assume responsibility over a group of clusters within their scope with a view to improving overall working capital.
  

English Level: C1-C2
Capabilities:

• People and Leadership (ownership)
• Communication (Storytelling)

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  Partnering in a matrix organization (Accountability & Influencing)
• Business Acumen (Customer, Finance, Product, Industry, The Maersk Way)
• Change Management
• NAM Region shit coverage (6pm to 3am/7pm to 4am)
  

Primary Internal Stakeholders

• NAM Finance Team
• NAM Collections
• NAM Finance Business Partner
• Area Finance Manager, The USA
• FINOPS
• NAM CX
• Global OTC GPL
• Sales
  

Primary External Stakeholders (Typically, 1 - 3)

• Maersk Customers
• External Auditors
  

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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