Solution Design Engineer- Solutions & Services

Position Summary

The Regional Solutions & Service Engineer develops solutions working closely with MbM Product team, Sales and Opportunity Management based on modules that address the customers requirements with cost-effective, high quality logistics solutions which can be effectively implemented and executed

Job Responsibilities

Develop solutions in line with MbM strategy and customer needs

• Basic supply chain analytics projects
• Analysis and compatibility against business processes to execute required solution and solution changes.
• Analyse end-to-end supply chain of Clients for potential cost saving opportunity
• Identify and analyse potential configuration gaps using various MbM technology platforms/ application.
• Interpret and analyse gathered customer requirements and translate into a solution proposal, Develop and maintain solution concepts.
• Configure Solution Building blocks - maximise use of existing solutions already successfully operated
• Quantify the solution resource and implementation requirements e.g. FTEs, costs, EDI development, facilities, capabilities, equipment/services
• Work with Product/IT to develop alternative Solutions in case of capability gaps where applicable.
• Clearly outline solutions in appropriate formats for presentation to customers and handover to the implementation team.
• Management dashboards to show profit levels, HC expenditures and other such meaningful metrics across customers, verticals and geographies. Financial and operational benchmarking

Review and support customer solutions and implementations

• Act as custodian of sustainable operational quality and efficiency
• Project manage the solution design process to ensure on-time delivery
• Channel requests for re-engineering, re-development of Solution Building Blocks to
• product managers.
• Regular review of cost to serve Vs pricing and tie it with P&L.
• Maintain the repository of the global pricing database and update with relevant changes.

Accountable for:

• Analytics of current supply chain model of the customer.
• Solution quality, its implementation and execution
• Visibility on Operating Cost drivers and Execution of the initiatives
• Review and respond to the queries on the solutions if any seeked by the Opportunity
• Management Evaluation Board (OMEB)

Skills Required

Education:

• Masters degree from recognized university. Degree in Operations or Supply Chain Management preferred.

Experience:

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• Minimum 7 years of experience in transportation with experience in solution designing and supply chain.
• 5+ years experience in the analytics, design or operations of international supply chains
• Project management experience will be an advantage.
• Direct experience in one or more core industry verticals
• Analytical with proficiency in translating complex requirements into tangible solutions
• Effective interpersonal and communication skills
• In-depth understanding of End-to-end International logistics concepts
• Strong financial acumen
• Excellent interpersonal and presentation skills
• Be able to work independently, and willing to travel upon business requirements
• Skills to manage sensitive customers and personalities

Behavioural

• Assertive/decisive and pro-active
• High sense of urgency & persistence
• Confidence in dealing with people and building lasting relationships/networks
• Ambitious and result oriented self-starter with initiative and strong drive
• Problem solving skills and customer service skills

Other

• Outstanding verbal, written & presentation skills
• Ability to work in a matrix organization and influence decision making
• Ability to interface with senior leadership stakeholders within & outside the organization.
• Internal Stakeholders: Regional product heads, Global product teams, Commercial teams,
• Operations teams.
• External Stakeholders: Customers, Suppliers
• Reports into Regional Head of Solution & Services.