85+ Applicants
Posted: 7 months ago
1-5 years
Maharashtra,
Pune
Work from Office
Posted: 7 months ago
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Applicants: 85+
Job Description
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Job Description
- As a candidate for this role, you will be responsible for Retailer & Customer Satisfaction Index. You will need to implement processes for complaint handling and reduce complaint downtime. Coordinating with various departments of Management will be essential to ensure smooth operations. Your daily tasks will include generating Mall Reports, overseeing Cruise, Parking, Help Desk, and Smile Centre operations.
Your main focus will be on providing quality services for day-to-day operations and ensuring smooth operations with the help of Soft Services, ERT, Security, and engineering teams. It will be crucial for you to offer technical inputs to the projects team from an operations perspective to ensure maximum feasibility in the mall. Additionally, you will be required to support tenants during their fit-out period, ensure receipt of all deposits before they become operational, and ensure adherence to the fit-out manual by retailers.
You will also need to ensure that other department managers efficiently handle customer grievances and accidents that occur in the mall, provide service recovery when necessary, and get involved as needed. Monitoring safety drills and evacuation drills organized in the mall on a monthly basis will also be part of your responsibilities. Ultimately, you will be accountable for supervising and controlling the activities of team members during your shift.
Qualifications required for this role:
- 1 year of experience in a relevant field
- Freshers are welcome to apply
Looking to get Placed? Try our Placement Guarantee Plan
Location:
- Kurla/Lower Parel/Pune
(Note: No additional details about the company were provided in the job description.),
Skills
ManagementTechnical InputsComplaint HandlingSupportCoordinationQuality ServicesSupervisionIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
27 Oct 25, 03:47 PM IST
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