Global LMS Support Coordinator

In the role of Global LMS Support, you will join a self-driven and diverse team of highly skilled professionals where our climate is open and trusting. We offer you an exciting and international workplace, driving learning and development initiatives. You will be facing and taking responsibility for interesting and sometimes challenging tasks with the opportunity to shape the digital learning experience for thousands of employees.
The work model for the role is: #Li_hybrid
This role is contributing to the ABB Robotics team the in Bangalore, India.
You will be mainly accountable for:

• Provide first-line support for LMS-related inquiries from employees, trainers, managers, and local administrators; troubleshoot and escalate technical issues when necessary.

• Manage day-to-day LMS administration including user accounts, roles, permissions, settings, and course assignments, ensuring data accuracy and compliance.
• Upload, update, and organize learning materials and courses; collaborate with internal teams to maintain relevant and current content.
• Generate and distribute reports on course completion, user engagement, and system performance; analyze data to identify trends and support compliance requirements.
• Deliver insights to improve learning effectiveness and recommend enhancements to LMS functionality and user experience.
• Stay updated on LMS best practices and new features, driving continuous improvement initiatives.