Job Description
Similar Jobs
Please verify your account first!
Send OTP
Please click on the Apply to verify the status of jobs posted more than 15 days ago, as they may have expired. Similar Jobs
Job Description
This Position reports to:
Customer Operations Manager Your role and responsibilities
In this role, you will be handling Order Management Specialist All products (flow business ELSP, ELIP & ELSB), reporting to Customer Operations Manager Business Area Electrification located in Bangalore and will be responsible for Order handling/ Execution and end to end resolution of Post sales customer requests and for the execution of warranty of Product / customer complaints/ dispute process in timely manner to ensure customer satisfaction
The work model for the role is: #Li-Onsite
The role will support for the ABB India Ltd for Electrification Smart Power business to be based at Nelamangala, Bangalore.
You will be mainly accountable for:
- Sales Order Management Enter, amend, or cancel customer sales orders in SAP as per requirements, ensuring error-free compliance with ABB regulations and maintaining a clear backlog.
- Process Excellence Conduct root cause analysis to ensure Error Free Orders (EFO), maintain accurate documentation, and report KPIs as required.
- Customer Support Act as the face of ABB to resolve inquiries, manage order modifications, expedite deliveries, and ensure timely communication with customers/FES.
- Shipment & Coordination Follow up on delivery status, secure necessary shipping documents, and collaborate with internal teams and customers to ensure smooth order fulfillment.
Looking to get Placed? Try our Placement Guarantee Plan
Qualifications for the role:
- Over 5 years of experience in Order Management / Operations Management roles.
- Proficient in ERP systems (SAP) and SFDC with practical knowledge in order processes.
- Skilled in using effective problem-solving methodologies to resolve operational issues.
- Qualification should be either Diploma/BE in Electrical & Electronics / Mechanical / Production Engineering.
- Proficient in Microsoft Office tools (Excel, Word) for reporting and analysis.
- Effective communicator with ability to collaborate across all levels, customers, and stakeholders.
- Highly organized, able to navigate diverse environments, and team-oriented, with focus on best practice sharing and supporting business growth.
Skills
Order ManagementOperations ManagementErpShipmentSapOperations ManagerProcess ExcellenceRoot Cause AnalysisCustomer SupportOperationsCustomer OperationsCustomer SatisfactionProductionDeliveryIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
28 Apr 26, 04:29 PM IST
Similar Jobs
View All
Loading...
Don't Miss out any Updates
Subscribe now for the latest job alerts
and never miss an update
Job Alert
Google hiring for Specific Roles Apply Now!
1 min ago
New Opportunity
Amazon is hiring freshers Apply Now!
5 min ago
Featured Jobs
Microsoft opening 50+ positions Apply Now!
10 min ago
