Informatics Technical Support Specialist

Informatics Technical Support Specialist

Reporting to the TM EMEA TST Manager you will support defining & designing product requirements and hands-on deliver installation, complex configuration, integration, customer and internal training mainly focused on AlinIQ, GLP & a3600 products both on site and remotely, as well as supporting the tender preparation & submission process related to informatics for Middle East, Africa and Pakistan.

Key Accountabilities:

• Provide comprehensive support for entire informatics solution.
• Partner with Center of Excellence teams to optimize informatics solutions and offerings as well as quality of service.
• Support defining Network diagram & required components for given projects.
• Perform software-related installation and configuration processes.
• Deliver structured software application product training to the end user.
• Support post-sales informatics activities and provide expert knowledge.
• Teamwork approach to identify best solution and to be a reliable contributor to skillset improvement.
• Become a trusted advisor to customers
• Identify customer needs, propose solutions, manage and resolve complex problems
• Provide feature/ product enhancement input based on customer feedback
• Maintain and assume accountability for a culture of high customer service

Qualifications:

• 
  Bachelor’s or master’s degree in computer science, Information Systems, Medical or Hospital Informatics or related disciplines
• 1-2 years of relevant experience installing, configuring and/ or maintaining diagnostics laboratory informatics applications.
• Fluency in English
• Willing to travel approx. 60%

Special Skills & Knowledge:

• Sound understanding of diagnostics laboratory workflows and related technologies
• Demonstrated understanding of one or more products such as laboratory information systems, middleware and/or analyzer management systems, or inventory management systems used in diagnostics laboratories
• Hands on experience implementing, configuring, training and supporting one or more laboratory information systems mentioned above is highly desirable
• Able to execute assigned tasks satisfactorily with a high degree of commitment and quality, independently
• Technical proficiency with general business applications such as MS Office, MS Project/ Smartsheet

Key Competencies:

• Strong verbal and written communication skills with excellent customer facing capabilities
• Attention to detail and a concern for quality; action oriented for solving problems
• Able to improve and willing to bring ideas forward, mitigate/ resolve escalated issues

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The base pay for this position is

In specific locations, the pay range may vary from the range posted.