Technical Application Specialist (UAE Nationals Only)

About Abbott

Abbott is a globalhealthcareleader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your True self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of .

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

Technical Application Specialist (UAE Nationals only)

This position works out of our UAE location in the Abbott Core Labs division

This is a fixed term contract role for 1 year

About Diagnostics Division

We're empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott's diagnostics instruments, providing lab results for millions of people.

Primary Objective of Position

The Application Specialist (Emirati Talent Program) will join Abbott's Core Diagnostics Division as part of a structured technical development program designed to prepare fresh Emirati graduates for future roles in medical diagnostics. The program provides hands-on experience in laboratory automation, immunoassay, chemistry, and hematology systems, as well as pre-analytical and post-analytical workflows.
The goal is to build technical expertise and customer-centric skills while supporting the delivery of diagnostic excellence across healthcare institutions in the UAE.

The candidate may also participate in remote technical support activities through Abbott's Remote Support Center, handling call registration, troubleshooting, and coordination to ensure timely customer response.

Major Accountabilities

• Training & Development

• Participate in comprehensive onboarding and technical training programs led by Abbott specialists and field mentors.

• Gain knowledge of Abbott's Core Lab systems including Alinity i (Immunoassay), Alinity c (Chemistry), Alinity h (Hematology), and automation / track systems.

• Understand laboratory workflows across pre-analytical, analytical, and post-analytical phases.



• Support instrument validation, correlation, and verification processes under supervision.

• Assist in reagent and consumable management and instrument QC checks.

• Customer Support & Operations

• Support senior application specialists during instrument installations, customer training, and assay implementations.

• Participate in on-site troubleshooting, documentation, and basic technical follow-up with customers.

• Observe and contribute to customer satisfaction tracking (NPS) and feedback actions.

• Prepare and maintain training and performance reports in compliance with Abbott quality procedures.

• Remote Support & Call Center Responsibilities

• Participate partially, fully, or on a rotational basis in Abbott's Remote Support Center to handle technical and customer support calls.

• Perform call registration and documentation accurately within the service management system.

• Conduct remote troubleshooting to resolve issues efficiently and minimize instrument downtime.

• Ensure quick response times, professional communication, and effective coordination with field service engineers and application teams.

• Support the dispatching of service calls and follow up to ensure timely closure and customer satisfaction.

• Contribute to continuous improvement initiatives aimed at enhancing service responsiveness and customer experience.

• Quality & Compliance

• Comply with Abbott's safety and quality management systems.

• Participate in internal audits, CAPA actions, and product complaint follow-up under supervision.

• Ensure adherence to Good Laboratory Practices (GLP) and ISO 15189 principles.

• Collaboration

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  Work collaboratively with Abbott's Service, Sales, and Quality Assurance teams.

• Provide support for demonstrations, evaluations, and scientific meetings when required.

• Demonstrate professional behavior aligned with Abbott's values and Emirati workforce development vision.

Education

• Bachelor's degree in one of the following fields:
  - Medical Laboratory Science / Clinical Laboratory Science
  - Biomedical Engineering
  - Biotechnology / Life Sciences
  - Medical Technology

• Recent graduates or candidates with up to 2 years of experience in hospital or reference laboratories are encouraged to apply.

Background

• Proven track record in a similar position supported by management and customer references

• Fundamental understanding of laboratory testing principles and workflows (sample reception, centrifugation, analysis, validation, and reporting).

• Familiarity with automated analyzers and LIS (Laboratory Information Systems) is an advantage.

• Excellent communication, teamwork, and presentation skills.

• Curious, self-driven, and eager to learn within a fast-paced healthcare environment.

• Proficiency in Microsoft Office tools (Word, Excel, PowerPoint).

• Ability to travel within the UAE for customer site support or training.

Impact of position

This role contributes to developing the next generation of Emirati diagnostic professionals, enabling them to gain exposure to world-class technologies and best practices in laboratory automation, assay implementation, and customer support. Candidates completing this program will be well-equipped for permanent technical or application specialist roles within Abbott or the wider diagnostics industry.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

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