85+ Applicants
Posted: 8 months ago
0-3 years
Karnataka
Work from Office
Posted: 8 months ago
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Applicants: 85+
Job Description
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Job Description
- As a Customer Contact Comms New Associate - Voice at Accenture, you will be aligned with the Customer Support vertical to assist in managing and resolving customer queries, handling escalations and complaints, and providing optimal resolutions. Your responsibilities will include closing faults and complaints within SLAs.
Customer communications play a crucial role in interactions between customers and businesses across various channels such as phone, text, chat, and face-to-face meetings.
In this role, you will solve routine problems based on guidelines and precedents, with primary interactions within your team and direct supervisor. Detailed instructions will be provided for all tasks, and decisions made will impact your own work under close supervision. This position involves working as an individual contributor within a team with a defined scope of work.
Please be aware that this role may require you to work in rotational shifts.
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Experience: 0 to 1 year
Join us at Accenture, a global professional services company with expertise in digital, cloud, and security solutions. Our dedicated team of 699,000 professionals across 120 countries delivers innovative technology and operational services to create value and shared success for our clients, people, shareholders, partners, and communities. Visit www.accenture.com for more information.,
Skills
Customer SupportOmnichannel Customer CommunicationsTypingEmailCustomer SupportChat ProcessIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Visit us at accenture.com.
Important dates & deadlines?
Application Deadline
25 Oct 25, 12:20 PM IST
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