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Job Description
Role & responsibilities
Customer Service (International Voice Process)
Handle inbound and outbound calls from international customers (US/UK/Australia).
Provide end-to-end customer support by resolving queries related to billing, services, products, and account issues.
Maintain high customer satisfaction (CSAT) through professional communication and effective problem-solving.
Follow call flow, quality guidelines, and compliance standards as per client requirements.
Accurately document customer interactions in CRM systems.
Meet daily call targets, AHT, FCR, and quality benchmarks.
Escalate complex issues to the appropriate internal teams when required.
Handle complaints and difficult customers with empathy and professionalism.
Work in rotational/night shifts as per international time zones.
Adhere to data security and confidentiality policies.
If you want a slightly senior / experienced version (24 yrs)
Act as a subject matter expert (SME) for process-related queries.
Support new joiners through guidance and call shadowing.
Assist in process improvement and quality initiatives.
Handle escalations and callback requests from international customers.
Preferred candidate profile
Excellent English communication (verbal & written)
International BPO / Voice Process
Customer Handling & Call Control
Looking to get Placed? Try our Placement Guarantee Plan
US Process / UK Process
Night Shift / Rotational Shift
Problem Solving & Conflict Management
If you want, I can: Customize this exactly to your experience
Create Naukri headline + key skills section
Align it for HR interview explanation
Just tell me your years of experience and process (US/UK/Banking/E-commerce/Telecom)
How to Apply:
Interested candidates can share their updated resume to:
Ranjith HR: Contact: +9700400455
Mention Location: – Chennai”
Skills
International Voice ProcessInternational BPOBPOCustomer SupportCustomer ServiceBpo Customer ServiceInternational Call CenterSemi VoiceCustomer SupportCustomer SatisfactionCustomer ServiceInternational Voice ProcessCustomer HandlingBpoVoice ProcessIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Since 2011, Access Healthcare has been building a business centered on delivering results by leveraging best practices for Revenue Cycle Management. We even developed a unique operating model beginning with: Best-in-class business processes (focuses on the results your business requires) Building technologies (enabling efficiency and effectiveness in execution) - business process management suite (arc.in) and robotic process automation technologies Recruit and retain people (start with the roles defined by the needs, then apply the right people). Starting with the end in mind, enables focus on creating results for you so you can focus on your priorities to cultivate growth by unlocking value, better productivity, and higher quality. For more on the genesis of our story, click here. We were recognized as a Leader by Everest Group in its report “Healthcare Provider BPO – Service Provider Landscape with Services PEAK Matrix™ Assessment 2017. It's always a work in progress. We anticipate change and innovate to better serve our customers. It's been quite a journey thus far. Below is a perspective of our DNA, who we are plus some quick facts.
Access Healthcare is committed to providing high-quality medical services to the population of Apex, North Carolina, in southwestern Wake County. Motivated by the need for more patient-friendly healthcare services, the practice offers direct primary care, which cuts out the bureaucratic clutter and gets down to the business of providing great healthcare that’s affordable, readily available, and less complicated.
Important dates & deadlines?
Application Deadline
27 Apr 26, 05:59 PM IST
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Customer Support Executive - US BPO
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