Security Supervisor

Job description / Role

Company description

We are far more than a worldwide leader. We are more than 240,000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences. Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion.

Raffles the Palm

Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the worlds largest manmade island and archipelago. This luxurious five-star hotel with 353 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.

When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises nearly twenty luxurious properties, from secluded resorts to city hotels in key locations around the world.

Job description

To ensure a safe environment for the hotel staff and guests and protect the assets of the hotel.

Key roles & responsibilities

• To establish chain of command and responsibility, the supervisor shall be held directly responsible to the assistant operations manager, assistant director and director of security.
• Perform duties according to the duty roster prepared by the director of security or in his absence, the assistant director of security.
• Adopt a service oriented approach in discharging duties in order to function harmoniously with the concept of the hotel as a place of hospitality.
• Be held accountable for the overall performance of the on-duty security personnel and all security related matters.
• Promote the gentleman rather than officer image for the security service.
• Act for and on behalf of the hotel keeper on security matters.
• Protect the safety of guests, staff, their properties and those belonging to the hotel.
• Assist other departments in rendering services to customers to maintain or enhance the services provided other than primary security duties.
• Act as a host of the hotel by personally welcoming arriving guests and bidding farewell to departing guests.
• Greet guests and offer assistance.
• To lead guests whenever possible if they are uncertain of the location within the hotel premises.
• To inform and sell other hotel facilities to all visitors of the hotel.
• Training of new LPOs to impart job knowledge and skills.
• Update regular SOP exams.
• Inspect and brief his or her charges before deployment to ensure that they are neat and tidy in appearance.
• Discipline:
  • Enforce discipline and report, warn or counsel on incidents of indiscipline observed as appropriate.
  • Are physically and mentally fit; any officer who is found to be incapable by reason of sickness or intoxication through the influence of liquor or drugs or not in the right frame of mind shall be referred to the company appointed clinic for an examination and struck off the duty roster.
  • Clearly and fully understand the instruction and information delivered at the briefing.
• Conduct regular checks on all field officers to assure that they are alert and discharging their duties efficiently and effectively. For this purpose, he shall, unless otherwise actively engaged, perform at least two patrols of the whole building during his tour of duty.
• Conduct investigations and prepare accompanying investigation papers and reports into cases which occur within the hotel involving:
  • Criminal acts, losses or accidents caused to lives and properties.
  • Staff misconduct.
  • Cases affecting guests or staff that may be of interest to management.
• Protect and preserve the integrity of the department by:
  • Keeping tag on officers under his charge to ensure that they conform to correct work attitudes and accepted norms of conduct as expected from LPOs.
  • Intelligence gathering from within and without the department to assess their integrity and potentials.
  • Taking appropriate action to report, encourage or counsel if found necessary, depending on the merits or demerits of the case.
• Surveillance of hotel staff:
  • Ensuring that they abide by the house rules.
  • Keeping tag on movements of staff who are classified as suspects under investigations.
• Cultivation of informers with the intention of obtaining information of security interest that may be of immediate or future use to the department for prevention and detection purposes.

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• Keeping peace and order within the premises of the hotel in dealing with criminals, trespassers or difficult characters.
• Participating in special functions or operations conducted or organized by the hotel for VVIPs, shows, private organizations or individuals having official business connected with the hotel as well as the department directed against criminal and undesirable elements.
• Keeping the duty shift security supervisor, assistant operations manager, assistant director and director of security constantly posted on all matters of security interest affecting the hotel and the department.
• Taking charge and inspecting all equipment to ensure that they are in working order and that all cameras are correctly focused.
• Conducting regular and periodical checks and taking immediate follow-up action to rectify faults, damage, etc., detailed in the following:
  • Perimeter defense, i.e., all fire exit doors, link doors, etc., leading into or out of the hotel and which are fitted with locking devices or alarm systems to ensure that they are in good working condition as an effective measure against trespassers and pilferage.
  • Fire fighting equipment.
  • Walkie talkies.
  • CCTV equipment.
  • Office operating forms.
• Routine day-to-day checks of the following items to ensure that they are properly maintained, issued and accounted for:
  • Pocket books.
  • Security desk occurrence book.
  • Gate passes and security passes.
  • Keys and key registers.
  • Post allocation for Raffles and external security.
• Preparing meal roster for individual shift.
• Reflecting all activities involving the department in the daily security report.
• Attending the briefing session that shall take place thirty minutes before the commencement of each shift.
• Attending approval courses conducted by the hotel training department.
• Attending meetings and in-service training conducted by the department. Attendance shall be compulsory except those on official duty.

Qualifications

• Excellent communication skills both verbal and written.
• Must be able to maintain confidentiality at all times.
• Understanding and ability to work in a multicultural environment.
• Post secondary school education with professional security qualifications preferred.

Experience

• Minimum 2 to 3 years experience in a similar role is desirable in a 5-star hotel with at least 1 year at a supervisory role.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.