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Job Description
Group Company
ACG Engineering
Primary Responsibilities
Strategic and planning
Core
ACG Product Knowledge
Production process related with specific area of manufacturing/assembly (e.g. mechanical, electronics)
Knowledge of planning & prioritizing
Persona-Innovator
Persona-Integrator
Persona-Partner
ACG Engineering
Primary Responsibilities
Strategic and planning
- Monitoring trend in customer complaints and providing solutions for long term. Incorporating the improvements in design/ Processes for enduring effect.
- Anticipating criticality in a project and proactively align stakeholders to minimise the effect.
Core
- Be a single point of contact for customer complaint.
- Drive weekly Customer complaint meetings with stakeholders.
- Publishing customer complaint dashboard on weekly basis.
- Co ordinating with AM team for field complaints.
- Providing online support to AM team for site issues.
- Be part of design team for analysing New & critical enquiries and providing solutions.
- Be a solution provider for technically stuck FP in assembly and testing along with design personnel.
- Receipt of Customer complaint from Sales/ AM team / Customer.
- Receipt of Format material.
- Co ordinating with customer and AM team.
- Co ordinating with assembly, trial, design and other services to get the issue sorted out.
- Confirming to customer.
- Co ordinating with concerns for despatch.
- Reduction in Customer complaints
- TAT reduction for complaints
Looking to get Placed? Try our Placement Guarantee Plan
- Sales / AM
- Assembly & Testing
- Design
- Stores
- Machine shop
- Customers
ACG Product Knowledge
Production process related with specific area of manufacturing/assembly (e.g. mechanical, electronics)
Knowledge of planning & prioritizing
Persona-Innovator
Persona-Integrator
Persona-Partner
Skills
ProductionCustomer SupportIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
04 Jul 25, 03:08 PM IST
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