CLAIM PROCESSER

About Us
ACKO is India’s first and only fully-digital Insurtech (product) company to have taken insurance by storm. You might have seen our cool ads or are already a customer and we hope you have noticed how we are rewriting the rules of the insurance game constantly and persistently.
Based out of Bangalore, we are solving for the Indian market. But we are a part of a global wave of insurtech startups such as ZhongAn in China , Oscar, Lemonade, Metromile in the US, that are known to succeed owing to their business models and technology.
We are a unicorn backed by a slate of marquee investors like Binny Bansal, Amazon, Ascent capital, Accel, SAIF, Catamaran, General Atlantic and Multiples. In only four years since our inception and operations, our products have reached ~75M unique users. We have partnered with some of the biggest names of the digital ecosystem such as Amazon, Ola, RedBus, Oyo, Lendingkart, ZestMoney, GOMMT group etc.
At ACKO, job roles are focused at impact and we’re here to transform the way the industry operates. Innovation drives us and our products, and we are poised to disrupt insurance, powered by our pioneering products. We have changed the landscape of this age old sector in a growing economy like India and have miles to go from here.
After having crossed the $1B valuation mark, our eyes set on even bigger milestones. If you think we’re just about growth and numbers, employee wellbeing lies at the core of all our programs and policies. We are a regular ‘Great Place to Work’ winner and consistently feature on Linkedin’s list of top startups. Currently 1000 strong, we are hiring across all functions.

We are looking for a detail-oriented claims processor to join our insurance team for processing International & Domestic Travel claims. Your responsibilities would include verifying and evaluating international and Domestic travel insurance claims related to policy holders. This involves reviewing documentation, communicating with beneficiaries and partners, and ensuring all required information is accurate and complete. Additionally, you may collaborate with various departments to facilitate the claims process efficiently and provide support to grieving individuals during the sensitive handling of such cases. Accuracy, attention to detail, and empathy are crucial in this role.
Duties & Responsibilities:

• Analyse and process insurance claims in a timely and accurate manner in accordance with claims policy.
• Maintaining accurate data repository for future references.

• Handling escalations with the stakeholders by providing resolution to their queries/request/complaints.
• Should be a proactive learner.
• Maintaining and ensuring process completion as per pre-defined TAT and Standard Operating Procedure (SOPs).
• Co-ordinating with cross-functional departments to ensure optimal customer satisfaction.
• Identifying process gaps and sharing inputs on process improvements.
• Handling customer service mails, responding to queries and clarification.
• Flexible in working.
• Handle high-volume claim processing, including document review, data entry, and investigation.
  

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Required Skills:

• Working knowledge of the insurance industry.
• Strong analytical abilities.
• Interpersonal skills.
• MS Office (Advanced Excel, V-look-up, and etc.)
• Languages Proficiency: English, Hindi
• Excellent critical thinking and decision-making skills.
• Strong customer service skills.
• Ability to work under pressure.
• Working knowledge of the insurance industry.