Fleet Supervisor

About Us
ACKO is India’s first and only fully-digital Insurtech (product) company to have taken insurance by storm. You might have seen our cool ads or are already a customer and we hope you have noticed how we are rewriting the rules of the insurance game constantly and persistently.
Based out of Bangalore, we are solving for the Indian market. But we are a part of a global wave of insurtech startups such as ZhongAn in China , Oscar, Lemonade, Metromile in the US, that are known to succeed owing to their business models and technology.
We are a unicorn backed by a slate of marquee investors like Binny Bansal, Amazon, Ascent capital, Accel, SAIF, Catamaran, General Atlantic and Multiples. In only four years since our inception and operations, our products have reached ~75M unique users. We have partnered with some of the biggest names of the digital ecosystem such as Amazon, Ola, RedBus, Oyo, Lendingkart, ZestMoney, GOMMT group etc.
At ACKO, job roles are focused at impact and we’re here to transform the way the industry operates. Innovation drives us and our products, and we are poised to disrupt insurance, powered by our pioneering products. We have changed the landscape of this age old sector in a growing economy like India and have miles to go from here.
After having crossed the $1B valuation mark, our eyes set on even bigger milestones. If you think we’re just about growth and numbers, employee wellbeing lies at the core of all our programs and policies. We are a regular ‘Great Place to Work’ winner and consistently feature on Linkedin’s list of top startups. Currently 1000 strong, we are hiring across all functions.

• Plan and assign daily tasks to the team based on inflow and criticality of the tasks.
• Handle customer complaints and escalations and drive them to logical closure with help from the TL
• All assigned tasks need to be performed within the stipulated timelines and Quality standards by the team.
• Drive daily Operational metrics by interacting with the FEs and tracking real time status on the ground.
• Communicate effectively with Acko management and the FE team regarding real time customer issues and escalations to provide timely resolution/closure of all tasks.

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• Ensure appropriate documentation and records are maintained and checked as per the SOP for each task.
• Be responsible for end to end Customer Experience and work towards improving the same through frequent improvement projects and training interventions
• Build a strong team of FEs by guiding and motivating them to deliver on their KPIs and by providing continuous feedback/training etc.
• Liaise with internal stakeholders as and when required to build better processes and internal controls
• Work towards measuring and improving CSAT/NPS/CES metrics on a regular basis