Senior Sales Coach - Trainer

About Us
ACKO is the protection destination for over 200 million tech-savvy families across India, protecting their families, assets and money. Launched in 2016, ACKO started by reimagining insurance, making it simple, hassle-free and customer-first. Today, our mission goes beyond that: we aim to touch the lives of 1 million users, building products that solve real-world problems with technology at the core.
We are not just another insurance company, our DNA is product-tech, and our approach is bold, innovative, and digital-first. From zero commission, zero paperwork, and instant renewals to same-day claims settlements and app-based tracking, ACKO is a Welcome Change from traditional insurers.
But what truly sets us apart Our people. At ACKO, every Ackers voice and ideas matter. Were a vibrant, inclusive team of creators, thinkers, and doers, building products that redefine protection while ensuring each Acker grows, thrives and does meaningful work.
Join us at ACKO, where bold ideas, real impact and tech-driven innovation redefine protection and peace of mind - and where YOU can make a real difference in peoples lives. ACKO is a product-tech company, launched in 2016, solving real-world problems for customers, starting with insurance. And as a customer-first organization serving the digitally-savvy, ACKOs value proposition of Welcome Change focuses on offerings that make insurance simple and hassle-free! With features such as zero commission, zero paperwork, instant renewal, same-day claim settlements, and app-based updates on claims, ACKO is a Welcome Change from traditional insurers.
Having said that, we are not just another conventional insurance firm, or the people consulted solely for claims! Anchored in a tech-centric philosophy, ACKOs approach fuels innovation, empowering us to develop comprehensive products that cater to every aspect of our customers insurance requirements. And while we are at it, we put our Ackers at the heart of everything we do. Were not your typical 9-to-5 workplace; were a vibrant and inclusive bunch of innovators and creators making sure every Ackers idea matters, their voice is heard, and their growth is part of our mission.
About The Role
ACKO is reimagining insurance for the digital-first customer. Were hiring a Sales Coach & Trainer to own the why behind sales performance — not just monitor calls, but diagnose root causes, coach agents 1:1, and build the training and upskilling systems that make improvement stick. Youll work closely with Ops leaders, L&D, and Quality to turn floor-level insight into measurable behaviour change across the sales team.
Skills & Qualification

• 
  7 -8 years of experience in sales coaching, quality, or training roles — ideally in a high-volume sales, insurance, or fintech or consumertech environment
• Comfort working with data — call scores, conversion metrics, productivity dashboards — to find patterns, not just anecdotes
• Strong facilitation skills, with the ability to lead honest, high-stakes coaching conversations with empathy and clarity
• Sharp written communication — able to turn floor observations into a crisp insight brief a leader can act on
• A collaborative style — comfortable partnering closely with Ops, Quality, L&D, and Hiring teams
• Experience building training content, playbooks, or scenario-based learning modules (preferred)
• Prior exposure to insurance or financial services sales (preferred)
  

Responsibilities

• Own the what good looks like for customer conversations — benchmark top performers, refine scripts and objection-handling guides using real call data
• Build and maintain a behavioural quality rubric, and run deep-dive audits that surface coaching insights (not transactional QA)
• Identify agents who need coaching using data — call scores, conversion, dashboards — and run structured 1:1 coaching sessions that get to the root of performance gaps
• Own the feedback loop for training programs — new-hire, refresher, and product training — tracking whether training actually shows up in behaviour on the floor, not just satisfaction scores
• Track productivity and performance by training batch/cohort, and use that data to spot whats working (and what isnt) in how people are trained
• Consolidate 1:1 feedback across coaching, quality, and floor observations into a single view per agent, and use it to identify bottom-quartile performers early
• Design and personally lead upskilling interventions and conversations for agents who need it most, and own their improvement plan through to results
• Translate floor learnings into inputs for L&D, hiring, and product teams, and build a living playbook of whats working