International Voice Process

Job Title: International Voice Process Executive (Night Shift)

Location: Perungudi

Job Type: Full-time

About Us:

ACSASS, a leading outsourcing service provider, is seeking talented and enthusiastic individuals to join our team as International Voice Process Executives in Insurance Billing. We offer exceptional career growth opportunities, competitive compensation, and a dynamic work environment.

Job Summary:

We are looking for skilled and customer-focused professionals to handle inbound/outbound calls from existing UK and US clients in the insurance billing sector. The ideal candidate will have excellent communication skills, be able to work in a night shift environment, and demonstrate a strong ability to pitch services to clients.

Key Responsibilities:

• Handle inbound/outbound calls from UK and US clients regarding insurance billing queries and concerns
• Provide exceptional customer service, resolving issues efficiently and effectively
  
• Pitch existing services to clients, upselling/cross-selling opportunities
• Build strong relationships with clients, ensuring customer satisfaction and loyalty
• Meet or exceed monthly targets and performance metrics
• Collaborate with internal teams to resolve complex customer issues
• Maintain accurate records of customer interactions using CRM software

Work Schedule:

• Night Shift: 7 PM 4:30 AM (Indian Standard Time)
• Weekend working based on client requirement

Benefits:

• Competitive salary
• Dinner provided during night shift
• Opportunities for career growth and advancement

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• Professional training and development programs
• Dynamic and supportive work environment

Requirements:

• 0-6 months of experience in customer service/voice process
• Excellent communication and interpersonal skills
• Ability to work in a night shift environment
• Strong customer service and problem-solving skills
• Familiarity with insurance billing processes (desired)
• Proficiency in English (mandatory):
• Fluent in English with a neutral accent
• Excellent verbal and written communication skills
• Ability to understand and respond to complex customer queries

Graduation or equivalent