Tour Operation - Asst Manager

BANGALORE BASED, TRAVEL TRADE EXPERIENCE NECESSARY.

EXCELLENT COMMUNICATION

Managing Tour Operations

Managing Customer Service

Execution of travel arrangements for travellers

Servicing customer queries online and over the phone

Tour Series and FIT traveller handling

Managing payments from customers

Research and product (Tour) Design

Guiding Tours when necessary at Domestic & International locations

Negotiating with Suppliers

Keeping tours, dates and prices updated from season to season

Maintaining the Tours on CMS

REQUIRED SKILL & EXPERIENCE

• Minimum 4-5 years experience in planning and executing large-scale events / projects / tours
• Excellent organisational, communication, time-management and analytical skills.
• Superior attention to detail and accuracy. Thorough and systematic work.
• Demonstrated ability to manage multiple projects, prioritize effectively & meet deadlines
• Strong understanding of event operations, including planning, logistics, customer experience & safety.
• Driven & motivated with a proven track record in managing systems and processes.

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  Ability to work independently as well as part of a team.
• Flexible, positive mindset to adapt to as well as lead change & evolution
• Up-to-date with the latest industry trends and quick to learn and embrace new technologies.
• Strong office administration, strong problem-solving and decision-making skills.
• Exceptional interpersonal skills and the ability to build and maintain effective relationships with clients and suppliers
• Advanced computer skills and strong Google Office skills (advanced level).
• Driven and motivated by a fast-paced environment, with a willingness to learn and be challenged
• Committed, willing to work long hours as required. Travelling is an integral part of the job