Front Desk Executive/ Receptionist (New Delhi)

HIRING (WFO) || Front Desk Executive for a Luxury Watch Jewellery based out of Bangalore.
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Position: Job Title: Front Desk Executive
Location : Opposite UB City Mall, Level Road Bangalore
Department : Administration/Reception
Job Summary : The Front Desk Executive is the first point of contact for visitors and clients, responsible for providing excellent customer service, managing front office operations, and ensuring a smooth and efficient reception area. This role involves handling inquiries, managing appointments, and supporting administrative tasks.
Key Responsibilities

• 
  Reception Management :
• Greet and welcome visitors and clients with a friendly and professional demeanor.
• Answer, screen, and forward incoming phone calls promptly and accurately.
• Provide basic and accurate information in-person and via phone/email.
• Visitor Coordination :
• Maintain a visitor log and issue visitor badges.
• Inform relevant staff members of visitor arrivals and direct visitors to the appropriate person or department.
• Manage the reception area to ensure it is clean, organized, and presentable at all times.
• Administrative Support :
• Schedule and manage appointments, meetings, and conference room bookings.
• Receive, sort, and distribute daily mail and deliveries.
• Assist with basic clerical tasks such as filing, photocopying, and data entry.
• Customer Service :
• Address and resolve customer inquiries and complaints in a professional manner.
• Ensure a positive visitor experience by providing exceptional customer service.
• Handle special requests from visitors and employees as needed.
• Security and Compliance :
• Monitor and maintain security by following procedures, such as issuing visitor badges and maintaining a secure and safe work environment.

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• Adhere to company policies and procedures, ensuring compliance with all regulations.
• Coordination and Communication :
• Communicate effectively with internal staff and departments to ensure seamless operations.
• Keep the management informed of any significant issues or disruptions at the front desk.
• Maintain an up-to-date directory of internal contacts and departments.
  

Qualifications

• Education : High school diploma or equivalent; additional certification in Office Management or related field is a plus.
• Experience : Proven work experience as a Receptionist, Front Desk Representative, or similar role.
• Technical Skills : Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with office equipment (e.g., fax machines, printers).
• Communication Skills : Excellent verbal and written communication skills.
  

Preferred Qualifications

• Experience in handling a busy front desk in a corporate or hospitality environment.
• Ability to manage stressful situations with poise and professionalism.
• Familiarity with telephone systems and office software.
  

This job is provided by Shine.com