Customer Services Support Officer

Role

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Customer Services Support Officer Location: DubaiRole Purpose: Deliver Excellent customer service in accordance with agreed standards Key Accountabilities of the role: Opening and closing applicant on time. Ensure proper implementation and follow up with timely. Prepare finance applications and obtain necessary approvals. Performed efficient troubleshooting of issues. Ensure TAT is adhered to and where possible exceed customer expectations Co-ordinate and liaise with other departments in a professional manner Participate in regular review and development meeting with key stakeholders Prepare and provide monthly report Keeping a record and details of actions taken Supporting customer service agents Provides technical help to colleagues if required. Ensure compliance with bank policies Perform other task specified by management. Ensure customer queries are resolved with agreed TAT Positive customer feedback Deliver professionalism when dealing other departments Specialist Skills / Technical Knowledge Required for this role: Display flexibility in dealing with other team members Good data processing skills Good problem-solving skills Excellent communication skills Excellent Decision-making skills Previous experience required (if any): Previous banking experience in similar role Knowledge of regulated financial services and banking industries Detailed understanding of asset product In depth understanding of the internal process, procedures and internal systems This position is for UAE Nationals only