Group Manager - Operational Excellence & E-Commerce Transformation

JB 8 : Group Manager - Operational Excellence & E-Commerce Transformation

The person will be responsible for driving digital and technologyled transformation initiatives across the fashion retail value chain, with a strong focus on operational excellence, ecommerce, omnichannel enablement and customer experience platforms. The role will act as a strategic integrator between business teams and technology ecosystems, ensuring that digital solutions are aligned to commercial objectives, scalable for growth while being relevant to the Indian retail landscape.

• Drive ideation and solution conceptualization for new digital capabilities aligned with business strategy
• Conduct technology–business fitment analysis, feasibility assessments and value realization planning
• Own the creation of business requirement documents (BRDs), functional specifications and solution blueprints
• Lead vendor assessment and selection, including RFPs, evaluations, demos, PoCs, commercials and contract negotiations
• Assess the current technology landscape and define futurestate architecture and digital roadmaps
• Drive process reengineering and digitization across ecommerce operations, order fulfillment, inventory visibility, returns, customer service and store integration
  
• Act as an internal technology consultant to business leaders, providing recommendations on platforms, tools and best practices
• Manage endtoend project delivery, including planning, execution, risk management and postgolive stabilization
• Own project budgets, cost optimization, benefit tracking and vendor financial governance
• Partner closely with Ecommerce, Marketing, Retail Operations, Supply Chain, IT Infrastructure and Finance teams
  

Ensure change management, adoption, and training for all digital initiatives.

• Strong business analysis and requirement definition capability, translating business needs into clear, actionable BRDs and solution designs
• Technology evaluation and fitment expertise, including assessment of platforms, architectures, integrations and scalability
• Endtoend project and program management skills, managing scope, timelines, risks and crossfunctional dependencies
• Process reengineering and problemsolving mindset, with ability to drive digitization and operational efficiency
• Financial and commercial acumen, including budget ownership, ROI analysis and vendor commercial management
  

Collaborative, businessfirst attitude with strong stakeholder influencing skills, enabling alignment across functions and driving adoption

• Experience leading endtoend ecommerce or omnichannel transformation programs
• Exposure to Agile delivery models and productoriented ways of working
• Experience collaborating with global SaaS vendors and Indian system integrators
  

Familiarity with data, analytics, personalization, and automation use cases