Lead HR Operations & Employee Benefits

Job Title: Lead – HR Operations & Employee Benefits

Company: Aditya Birla Fashion & Retail Ltd. (ABFRL)

About the Role

We are looking for a dynamic and strategic Lead – HR Operations & Employee Benefits to drive end-to-end HR operations and benefits management across ABFRL and its subsidiaries. This role will play a critical part in delivering seamless HR service delivery, driving HR transformation, and enhancing employee experience through automation, governance, and analytics.

Key Responsibilities

HR Operations & Service Delivery

• Lead end-to-end HR service delivery across the employee lifecycle (hire to retire)
• Drive standardization, simplification, and automation of HR processes
• Ensure seamless operations and improved service quality across HO, ZO, and frontline employees
• Implement employee-centric service models to deliver a consumer-grade experience

Employee Benefits & Policy Management

• Oversee and manage the complete benefits portfolio (insurance, wellness, compensation support, etc.)
• Design and implement competitive, market-aligned benefits programs
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  Drive policy design, review, and effective communication across the organization
• Support Annual Compensation Review (ACR) processes

HR Analytics & Governance

• Develop dashboards, scorecards, and predictive analytics (headcount, attrition, etc.)
• Ensure data accuracy, integrity, and compliance across HR systems
• Lead internal and external audits (ISO, system audits, etc.)
• Automate reporting processes to improve efficiency

HRMS & Digital Transformation

• Lead HRMS (Poornata/HRIS) implementation and enhancement initiatives
• Partner with IT, Digital HR, and vendors to drive automation and system integration
• Map and transform HR processes (As-Is to To-Be)
• Lead UATs, track milestones, and ensure successful project delivery

Process Improvement & Automation

• Identify gaps in current processes and implement scalable solutions
• Drive digitalization initiatives to enhance efficiency and reduce manual effort
• Establish governance frameworks for HR data and processes

Stakeholder & Team Management

• Collaborate with HRBPs, business leaders, IT, payroll, and external partners
• Manage and develop HR operations team capabilities
• Build strong stakeholder relationships and translate business needs into HR solutions

Key Skills & Qualifications

• MBA / Postgraduate in HR or related field
• Strong experience in HR Operations, HRMS, and Benefits Management
• Expertise in HR analytics, process automation, and governance
• Proven experience in HR transformation and digital initiatives
• Strong stakeholder management and communication skills
• High attention to detail with strong problem-solving ability
• Ability to manage multiple projects in a fast-paced environment