89+ Applicants
Posted: 3 weeks ago
8-15 years
Hyderabad / Secunderabad, Telangana, Telangana
work from office
Posted: 3 weeks ago
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Applicants: 89+
Job Description
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Job Description
Position: Area Collection Manager – Retail Collections
Location: Hyderabad
Reporting To: Zonal / Regional Collection Head
Role Overview
The Area Collection Manager is responsible for managing frontend retail collections across the assigned geography. The role involves leading a team of Collection Managers and external collection agencies, ensuring timely recoveries, compliance with regulatory norms, and high-quality customer engagement while maintaining portfolio health.
Key Responsibilities
- Manage and oversee front-end retail collections (Buckets 0–90 / Early to Mid DPD, as applicable) across the assigned area
- Lead, mentor, and monitor a team of Collection Managers, field officers, and channel partners
- Manage and control collection agencies, including onboarding, performance review, allocation, and incentive management
- Achieve monthly collection efficiency, resolution, and roll-back targets
- Track delinquency levels, bucket movement, and aging trends; initiate corrective action plans
- Ensure compliance with RBI guidelines, company policies, and ethical collection practices
- Conduct regular field visits and joint calls to support teams and agencies
- Review daily MIS, dashboards, and performance reports; share insights and action plans
- Handle escalations, customer complaints, and sensitive recovery cases professionally
- Coordinate with Sales, Credit, and Operations teams to improve portfolio quality and prevent future delinquencies
- Drive training and capability building for internal teams and agency staff
- Ensure accurate documentation and system updates for all collection activities
- Strong understanding of retail loan products (Personal Loans, LAP, Home Loans, Auto Loans, etc.)
- Hands-on experience in front-end collections operations
- Team leadership and agency management skills
- Ability to work with data, MIS, and performance metrics
- Strong negotiation, customer handling, and conflict resolution skills
- Sound knowledge of legal and regulatory frameworks related to collections
- High integrity with a customer-centric yet firm approach
Looking to get Placed? Try our Placement Guarantee Plan
- 8–15 years of experience in retail collections within Banking / NBFCs
- Minimum 3–5 years in a people and agency management role
- Graduate / MBA preferred
- Prior experience handling Hyderabad / Telangana market is an added advantage
Skills
Auto LoansSalesChannel PartnersCollectionsFrontHome LoansManagement SkillsPersonal LoansReportingIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
20 Jun 26, 01:34 PM IST
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