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Job Description
Key Result Areas:
Responsibilities
Supporting Actions
Scope
Complete application ownership and responsibility for change management of LOS and LMS applications used for retail lending
Maintain and publish digital application APIs / Web-services for various internal and external integrations
Provide status reporting regarding project milestones, deliverable, dependencies, risks and issues, communicating across leadership for LOS and LMS application projects for Retail business
Work closely with business team and help define tech requirements for LOS / LMS for integrations
Drive tech development with vendor using agile principles, incorporating feedback from users, developers, business and other stakeholders
Work with partners to resolve their dev / uat queries and ensure partners go-live in a time-bound manner and have a hands-on approach for resolving issues across LMS and interfaces
Work on agile application implementation projects for retail business while meeting development schedules and ensuring the delivered solution meets the technical specifications and design requirements.
Working knowledge of LOBs - Secured, unsecured.
Thorough understanding of various products like CFG, CMG, INFRA, Large Corporate, SCF, LCMM, corporate loans etc
Business Needs Analysis & Translation
Recommend changes to unit / functions products, services and technology footprint to address market conditions and emerging trend
Displays a deep understanding of the industry, emerging customer / technology trends and perception of own company vis--vis competitors to help business determine business driven technology goals
Supervises documentation of business needs and related technology solutions to meet the technology goals
Business case development
Leads complex business case development and reviews business cases developed by others
Can clearly articulate the proposed technology use case, related financial analysis, risks, alignment with business strategy to stakeholders
Collaborates with relevant stakeholders to identify additional technology opportunities for the organization
Technology Scan
Applies best practices from other industries on new technology and communicates the same within team / unit /organization
Proactively seeks opportunities to identify and recommend changes to existing system applications to enable integration of emerging technologies by piloting Proof of Concepts
Customer Focus
Ensures that business continually responds to changing the needs of customer
Reviews and revises the customer segmentation strategy periodically to proactively meet their needs
Allocates time and resources to new segments and fosters new product / service development proactively
Drives a culture of service across the organization through own words and actions
Acts as the Business partner for the customer and owns the success / failure of the customer
Teamwork & Collaboration
Provides requisite authority, resources & support for the team to function & deliver
Breaks down barriers (structural, functional, cultural) between teams, facilitating the sharing of expertise and resources
Brings multiple stakeholders, both internal and external, to resolve issues in organization interest
Demonstrates collaboration by proactively looking for opportunities for jointly working with different Businesses of the Group
Listens actively to every peer, collaborates with them and makes them feel valued and important
Commands respect and credibility from colleagues/ peers-both internal and external
Encourages and assist others to develop people networks
Build long term relationships across a wide spectrum inside and outside the organization and leverages them, when required, to benefit the organization
Technology Digital Strategy Formulation
Leverages understanding of business and IT goals to provide input to the IT strategy
Conducts feasibility studies to outline risks and issues associated with proposed technology solutions
Escalates risks / benefits to though leader for further consideration before going forward with strategy changes and improvements
Demand Management
Leverages relationships with business stakeholders to promote usage of new technologies
Oversees expectations management of each unit to ensure that business needs are being met
Follows user trends and determine gaps that exist between services / application currently utilized as the needs that are presented
Strategic Vendor Selection & Management
Participate in larger supplier / partner selection, assists in setting, selection criteria and potential suppliers evaluation
Establishes supplier / partner relationship governance and reviews performance against defined SLAs
Raises service improvements when needed, manages issue and resolve disputes
Develops plans for specific business initiatives with vendors / business partners
Ensures full benefits to organization and IT are realized from third party agreements
Establishes relationship parameters, cost and scope through a clear statement of work
Setting up frameworks of standard & procedures
Understand project time frame, team, complexity, risk and resources
Sets up framework of standards and procedures
Visualizing trends during sprints
Direct team to allocate time to the tasks where their expertise makes a difference
To facilitate the team if there is any development blockages
Prioritise activities for meeting timelines
Agile Methodology adoption
Reviews all tasks within each Agile phase to ensure overall quality and accuracy
Identifies process improvements and implements solutions in Agile methodology
Product Design and Development
Manages multiple product portfolios
Design product testing policies and processes
Oversees Multiple product releases
Track the progress of the project and tasks related to them
Mitigate risks, increase members productivity levels
Keep business structure and other stakeholders updated on the work status on regular intervals
Requirement Gathering & Analysis (Understand client requirements to deliver right solutions)
Examines the entire business application from workflow and an end user perspective
Reviews business requirements from multiple user areas to ensure compatibility, Mediates for gaps, conflicts or inconsistencies across requirements
Implements new processes and tolls to gather requirements
Identifies all points of contact from the system perspective and communicates with relevant stakeholders
Identifies impact of proposed requirements and provides guidance around process improvement opportunities
Anticipates future requirements and customer needs, impacting the customer journey to enhance product and service offering and omni channel presence for different personas
Ensure sign off from operations/ treasury/ finance on the requirement specifications
Solution Design
Integrates functional design with overall architecture to support user requirements
Determines data and process distribution in a way that balances functionality with technical feasibility
Estimates solution cost, resource consumption and response time
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Assesses the feasibility of an application for a given technical architecture
Change Management
Establishes a process that ensures the coherence of system objects and their relationship when the system is deployed
Establishes process with lines of business to monitor and track change
Ensure that known issues are documented and highlighted appropriately
Manage JIRA Sprints and deliveries for TRM module
Ensure JIRA process for all change requests for TRM Module
Incident & Problem Management (Application)
Assists in the development of policies, procedures and techniques in order to minimize future incident / problem occurrence
Implements applications / tools to maximize system integrity
Ensures that appropriate action is taken to investigate and resolve problems and documents within the relevant reporting system
Coordinates the implementation of agreed remedies and preventative measures
Service Level Management
Makes recommendations for Service level Improvement and executes on recommendations to improve
Develops and establishes new service levels
Measures service level improvements against identified benchmarks and key performance indicators
Resolves issues that disrupt operations
Monitors trends on SLA compliance overtime and Generates actionable insights
Identifies any outliers in terms of SLS compliance
Planning & Budgeting
Knowledge of forecasting / budgeting tools and techniques
Understands the inputs required to produce an accurate budgetary estimate
Analyses reports and provides summary to leadership
ContractManagement
Operates within unit policy for vendor management
Applies the fundamentals of contract formulation when working with procurement to draw up an individual vendor or business partner agreement
Monitors vendor / business partner performance against contractual terms and conditions
Seeks feedback and performs actions to improve relationship
Miscellaneous
Support in handling audits and close observations shared by coordinating with stakeholders
Ensure DR, health checks and Business continuity Plan is performed as per process
Reports
Responsible for analyzing data and generating detailed reports which focus on relevant development metrics and KPIs, focusing on the accomplished, planned and blocked tasks
Status of projects currently underway and reporting as per frequency
Project Management
Ensure quality & timelines are adhered to for all projects.
Develop detailed Project plans
Monitor adherence to plans to ensure timeliness of projects
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