Territory Manager Technical & Customer Solutions

Minimum Required Qualification is B.Tech or BE Civil Full Time.
Service to IHB Segment, Customer Centricity :- Customer CentricityActivities:Promotional Meets - Mobile Van - Complaint redressal as per norms; support to UBS/BPD/ Data Base. Target Vs Actual - number/ Reach; Test/Complaints/ NPS scores. utilisation of Mobile Van by achieving the target no. of tests per site visit.To attend to the customer complaints achieving closure within the agreed timelines and ensuring 100% customer retentionTo promote UBS, BPD & RMC to IHBs in the relevant markets as per plan.Key Deliverables:1. Focus on CGC/Site Meet/IHB meets. Measuring NPS of each IHB meet2. Silt Test / Water Test3. Weather Plus Demos. MCL Concreting. BPD Conversions
P&B Achievement in line with marketing objectives
Influencer Loyalty Program - CLP (eKutumb / Shilpkar / eB...
Engagement with Technocrats Segment::- Call cycle visits to Technocrats,Engagements with the segment through Privilege Club, Technocrats Forum, Tech Meets, Concrete Day Awards, WebinarsMeasure:Execution of Action Plan - BEI & NPS%age Site Conversion by Self & Team
People Management Talk & Developing Associate / MLE/ LATFs/Test/LASF etc.Measure:Pre & Post ScoringGoal Description:To conduct necessary Technical training for MLEs LATF, TSE &LASF in depot such as Tech-Talk as per agreed requirementKey
Systems and Processes TFA Compliance; TAB Compliance; CLP; Gift Stock Management;Measure:Target vs. ActualGoal Description:To comply with all stipulated standardsKey Deliverables
Demand generation activities - Roads, Housingoads, HousingActivities:Capturing Government Flagship ProjectsMeasure