Zonal Head - Retail Operations, South & West & Business Development (AGM / DGM)
Business Development / Sales
147+ Applicants
Posted: 3 weeks ago
0-1 years
India
work from office
Posted: 3 weeks ago
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Applicants: 149+
Job Description
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Job Description
Retail Sales & Operations
- Own topline & bottom line performances for all EBO/FOFO/COFO/COCO stores across South & West.
- Drive LTL growth, SPSF, conversion and ticket sizes across the zone.
- Monitor store level inventory health, sell through, ageing and replenishment.
- Review and improve store productivity and operational efficiencies.
- Define, implement and continuously upgrade retail SOPs across all formats (FOFO, COCO & COFOs)
- Implement promotional plan as per marketing calendar.
- Ensure adherence to VM standards, brand guidelines and customer experience norms.
- Drive operational discipline in opening & closing routines, audits and compliance.
- Implement & track Customer Experience measurement tools (Mystery Audits, NPS, Audit scores).
- Work closely with L&D to design, 1) frontline selling skills programs, 2) Store manager capability frameworks.
- Identify and evaluate new market opportunities across Tier 1-3 cities in both high street and Malls.
- Drive Linen Club expansion through FOFO/COFO/COCO models.
- Lead franchisee/investor sourcing , negotiation and onboarding.
- Assess store feasibility , commercial viability and ROI for new locations.
- Coordinate with real estate, legal and finance teams for closures, renewals and renegotiations.
- Explore new formats or models (consignment, cluster led expansion etc.)
- Lead a large zonal team including Regional Managers, Area Managers and support teams.
- Set clear performance targets and conduct regular reviews and coaching.
- Set training calendar with measurable outcomes.
- Build a strong succession pipeline and develop high potential talent.
- Act as the single point of accountability for the zone.
- Collaborate with merchandising , marketing, supply chain, finance and HR teams.
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- Manage senior franchisee relationships and resolve escalations.
- Provide market intelligence and feedback to the central leadership team.
- Ensure compliance and statutory , audit and company policies
- Oversee timely reporting , MIS accuracy and review mechanisms.
- Sales growth and LTL performance
- Store productivity (SPSF, conversion, ATS)
- Expansion vs Plan (store openings, closures, ROI)
- Franchisee profitability and satisfaction
- Inventory Turns and Ageing
- Promotional calendar
- Team attrition and capability metrics.
Skills
Business DevelopmentSalesCustomer ExperienceMerchandisingSales GrowthSelling SkillsRetail SalesIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
07 Jul 26, 05:33 PM IST
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