Data Entry Executive (fresher)

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Job Title / Designation: Data Processing
: Affinity Express is looking for an enthusiastic Data Processing Associate
responsible for reviewing customer purchase orders for completeness and entering them into
the order management system. This position involves coordinating with distributors to retrieve
any information that has been missed in the original order. Additionally, our Data Processing
Associates are required to update the information provided by the customer in the system to
make crucial decisions surrounding pricing, ship methods, etc., to deliver the high standard
service to our clients.
Candidate Profile:

Roles & Responsibilities:
Understanding of the order management system
Analyze transactions received and determine appropriate path for handling
Review Purchase Orders and other documentation at a granular level for completeness
Attach submitted files or download files for attachment to sales orders as needed
Make edits to existing orders as additional information is provided/obtained
Strong knowledge of international shipping terms, procedures, and prioritization of different
shipments
Responsible for managing the complete life cycle of the order
Timely and accurately communicating to the customer on clarifications of the request
Fair knowledge of general order entry procedures, pricing, and replacement orders
Reviewing orders to ensure accurate and complete information is included
Strong ability to understand, communicate with, and effectively interact with people across
cultures
Ensure service delivered to customers meets Key Performance Indicators (KPIs) including
number of orders entered per hour, error percentage, credit & Claims, reworks, etc.
Escalate to next level when appropriate to do so
Strong problem-solving skills demonstrated ability to close gaps and drive to root cause
analysis
Proven ability to work well under pressure to meet order deadlines
Ability to multitask & focus on multiple issues at once
Ability to comprehend customer request
Detail-orientation and good analytical skills
High customer service orientation
Proficiency in Microsoft Office Suite, specifically Outlook, Word & Excel