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Job Description
: 4038164 Field Service Engineer
- Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems.
- Installs and optimizes hardware/software/network products and configurations at customer sites.
- Diagnoses and resolves product performance problems
- Performs maintenance and repair services.
- Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
- Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers business.
- Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software
- Serves as an internal resource on technical issues and manages product escalations Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.
- May have knowledge of third-party products.
- May deliver internal technical training and maintenance seminars and workshops for field engineers or customers.
- May train other field engineers or customers.
- Should have hands on experience with service domain for HPLC, GC and GPC instruments.
- Responsible for calibration of equipments on site for large volume customers.
- May also delivers internal technical training and maintenance seminars for FSE or customers.
- Candidates should have strong English communication skills (Verbal)
- May qualify leads.
- Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites.
- Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.
- Bachelors or Masters Degree (Science Background ) or equivalent.
- Post-graduate, certification, and/or license may be required.
- Generally, requires 3-8 years of experience in Service domain for HPLC, GC and GPC instruments.
This job has a full time weekly schedule.
Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Travel Required:
100% of the Time
Shift:
Day
Duration:
No End Date
Job Function:
Services & Support
Skills
Customer SatisfactionField ServiceMaintenanceService EngineerIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Agilent Technologies, a pioneer in the laboratory research and measurement industry, offers a plethora of opportunities through Agilent Technologies careers for those eager to shape the future of science and technology. With a steadfast commitment to innovation, quality, and sustainability, Agilent enables customers in the life sciences, diagnostics, and applied chemical markets to conduct critical research and provide essential services. Careers at Agilent Technologies span across research and development, manufacturing, marketing, sales, and support functions, offering a collaborative environment where professionals can thrive, innovate, and contribute to groundbreaking discoveries. Joining Agilent Technologies means being part of a team dedicated to improving the quality of life through continuous technological advancement, making Agilent Technologies careers not just a job opportunity but a journey to making a significant impact in the world.
Important dates & deadlines?
Application Deadline
13 Sep 26, 06:15 PM IST
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