Business Analyst (14 - 17 Years)

About Company

Agilysys is well known for its long heritage of hospitality-focused technology innovation. The Company delivers modular and integrated software solutions and expertise to businesses seeking to maximize Return on Experience (ROE) through hospitality encounters that are both personal and profitable. Over time, customers achieve High Return Hospitality by consistently delighting guests, retaining staff and growing margins. Customers around the world include branded and independent hotels; multi-amenity resort properties; casinos; property, hotel and resort management companies; cruise lines; corporate dining providers; higher education campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks. The Agilysys Hospitality Cloudtrade mark combines core operational systems for property management (PMS), point-of-sale (POS) and Inventory and Procurement (I&P) with Experience Enhancerstrade mark that meaningfully improve interactions for guests and for employees across dimensions such as digital access, mobile convenience, self-service control, personal choice, payment options, service coverage and real-time insights to improve decisions. Core solutions and Experience Enhancers are selectively combined in Hospitality Solution Studiostrade mark tailored to specific hospitality settings and business needs. Agilysys operates across the Americas, Europe, the Middle East, Africa, Asia-Pacific, and India with headquarters located in Alpharetta, GA. For more information visitAgilysys.com. visit Agilysys.com.

Mode: Work from Office 

About the Role

We are seeking an experienced Product Manager to lead the strategy, roadmap, and delivery of software products within the hospitality technology domain. The ideal candidate will combine strong technical and business understanding with excellent communication, customer interaction, and leadership skills. This role requires hands-on experience in defining business processes, managing product lifecycles, and ensuring alignment between business, technology, and customer needs.

Key Responsibilities

• Define the product vision, strategy, and roadmap, ensuring alignment with company goals and customer requirements.
• Collaborate with engineering, design, and QA teams to deliver high-quality, scalable, and reliable software solutions.
• Translate customer and business needs into clear product requirements, user stories, and acceptance criteria.
• Prioritize features and manage the product backlog, balancing innovation, customer value, and technical feasibility.
• Work closely with global customers to understand requirements, gather feedback, and ensure continuous improvement of the product.
• Conduct market research, competitor analysis, and user studies to identify opportunities and optimize product offerings.
• Define and enforce Business Analysis (BA) best practices, methodologies, and tools across the team.
• Prepare and deliver product demos to customers, functional training to internal teams, and create
  
  demo decks for trade shows and presentations.
• Oversee project planning, ensuring timely and quality delivery of releases.
• Use tools such as JIRA, Azure DevOps, and project planning platforms for tracking progress, requirements, and dependencies.
• Define and monitor key performance indicators (KPIs) to measure product success and guide future decisions.

Domain Expertise – Hospitality Industry

• Deep understanding of hospitality operations and software ecosystems.
• Experience with Booking Engines, OTA (Online Travel Agency) integrations, Accounting, and Fiscal requirements.
• Familiarity with PMS (Property Management Systems), Channel Managers, and financial compliance standards in different regions.

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, Business, or related field.
• 10+ years of experience as a Product Manager in software development, preferably within the hospitality industry.
• Proven experience managing the end-to-end product lifecycle from concept to launch.
• Strong expertise in

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  Agile/Waterfall methodologies.
• Excellent communication and stakeholder management skills, with the ability to work effectively across global teams.
• Proficiency with JIRA, Azure DevOps, Confluence, and project management tools.

Preferred Qualifications

• Experience in SaaS or cloud-based hospitality software solutions.
• Strong presentation skills, including customer demos, trade show decks, and internal training sessions.
• Knowledge of API integrations, data analytics, and user experience design.
• MBA or certification in Product Management or Business Analysis is an advantage.

Soft Skills

• Exceptional communication and presentation skills.
• Strong customer focus with a global perspective.
• Leadership in driving process improvements and enforcing standards.
• Analytical mindset with a passion for solving business challenges through technology.