Senior Sales Associate

Ensure boutique sales targets are met
Manage Corporate / bulk customers as directed by your Manager
Ensure that store hygiene standards are always met and that all products are
handled accordingly
Maintain cleanliness and presentation of the store
Maintain merchandise and ensure proper display, storage, etc.
Assure smooth shop opening, closing if involved
Use the prescribed selling techniques to provide customers with a friendly, courteous
experience
Operate the cash register to accurately compute the price of the product and receive
payment
Arrange and package all gift orders according to the sale order
Accurately record the product usage in the system
Control shrinkage and product spoilage notify Supervisor / Manager
Reporting any malfunctioning equipment to the Supervisor / Manager
Taking receipt of all packaging and other materials
Participate in year-end inventory and regular cycle
Help colleagues and jr. peers to learn and perform their job well
Report to the Manager on customer feedback and complaints
Monitor stock levels and share findings with your manager
Position Snapshot
Title: Senior Sales Associate
Location: Al Ain Showroom (Jimi Mall Outlet)
Position Type: Full Time
Reporting To: Channel Manager- Zadina
Department: Commercial - Zadina
What Will Your Day Look Like?
As a Senior Sales Associate, you will play a key role in delivering a premium retail experience within our boutique. You will engage with customers, drive sales of luxury products, and represent the brand with professionalism and exceptional service standards. In this role, you will also provide guidance and support to junior team members, contribute to store operations, and ensure the boutique maintains its high visual and presentation standards. Your focus will be on achieving sales targets, enhancing customer satisfaction, and supporting the boutique team in day-to-day performance.
How Will You Make an Impact?
• Achieve boutique sales targets through effective selling and customer engagement.
• Deliver exceptional, personalized customer service always.
• Lead, mentor, and support junior team members in their development.
• Manage relationships with corporate and bulk clients as directed.
• Oversee visual merchandising, product displays, and stock levels.
• Maintain awareness of promotions, campaigns, and advertising initiatives.
• Ensure store cleanliness, hygiene, and presentation standards are consistently met.
• Prepare and process customer orders, including accurate billing and gift packaging.
• Demonstrate in-depth product knowledge to guide and educate customers.
• Apply advanced selling techniques to enhance customer experience.
• Monitor and control shrinkage, spoilage, and inventory accuracy.
• Report equipment malfunctions, customer feedback, and operational issues to the manager.
• Participate in year-end inventory and regular stock cycle counts.
• Support colleagues and junior staff in learning and executing their roles effectively.
• Continuously monitor stock levels and communicate insights to the manager.
Education and Experience
• High School graduate.
• Experience: Minimum of 2 years retail experience required, preferably in luxury products or premium food items.
Competencies:
• Sales Skills: Analytical approach to customizing sales strategies based on customer type.
• Customer Handling Skills: Ability to address customer requests effectively while using psychological selling techniques learned in training.
• Product Knowledge: Thorough understanding of specifications, pricing, and features.
• Professional Attributes: Self-disciplined, intelligent, responsible, and presentable.
• Attitude: Positive, enthusiastic, and proactive in team and customer engagement.
Grow with Agthia For the Better