Information Technology Support Analyst

Information Technology Support Analyst

Location: Bengaluru, India (Full-time)

At AhinsaAI, were building a trusted foundation for enterprise AI - governed, ethical, and aligned. As we scale secure AI solutions for some of the worlds most sensitive industries, reliable and resilient internal IT operations are mission-critical. Were seeking an IT Support Analyst to ensure smooth technology operations, support internal teams, and uphold the integrity of our digital workplace infrastructure.

Key Responsibilities

• End-User Support: Provide frontline technical support to employees for hardware, software, network, and access-related issues across Mac, Windows, and Linux environments.
• Systems & Device Management: Set up, configure, and maintain laptops, workstations, mobile devices, VPNs, and access controls in accordance with AhinsaAIs security policies.
• Access & Identity: Administer and audit identity and access management tools (SSO, 2FA, permission groups), ensuring secure and compliant user provisioning.
• Incident Response: Troubleshoot and resolve system issues, escalate where necessary, and document resolutions within SLAs.
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  Collaboration Tools & Infra: Support smooth functioning of internal tools (Slack, Notion, Zoom, GSuite, Microsoft 365, Jira) and help optimize team workflows.
• IT Hygiene & Documentation: Maintain accurate documentation of assets, SOPs, IT policies, and helpdesk operations contributing to ongoing compliance and audits.

What Were Looking For

• Education: Bachelors in Information Technology, Computer Science, or a related field; certifications like CompTIA, ITIL, or Microsoft Certified preferred.
• Experience: 24 years in IT support or system administration roles in fast-paced tech, SaaS, or enterprise environments.
• Tech Stack & Tools: Experience with endpoint management (Jamf, Intune, MDM tools), ticketing systems (Freshservice, Zendesk, Jira), and common SaaS admin consoles.
• Security Awareness: Strong grasp of cybersecurity best practices, data protection, and compliance standards (e.g., ISO 27001, HIPAA, SOC2).
• Mindset: Detail-oriented, calm under pressure, and committed to keeping systems running efficiently and securely.
• Team Fit: Empathetic communicator with a service-first mindset - ready to support mission-driven teams solving high-stakes challenges.

Why Join AhinsaAI

• Power Trusted AI: Support teams building the most ethical, secure, and aligned AI infrastructure in the world.
• Global Impact: Ensure operational reliability for people building solutions used by enterprises, governments, and regulators.
• Security & Compliance Culture: Work in a security-first organization where IT is not an afterthought its foundational.
• High Ownership: Manage critical IT systems and shape the future of workplace tech at a growing deep-tech company.

How to Apply

If youre passionate about delivering exceptional IT support in a purpose-driven environment - wed be delighted to hear from you.

Send your resume, a short note on why youre excited to join AhinsaAI, and any relevant certifications or case studies to [HIDDEN TEXT]

Learn more: https://Ahinsa.ai