Associate Manager - Travel Desk

Job Summary

Responsible for leading a team managing hotel accommodation, ground transportation, and air ticketing for flight and cabin crew. Ensures timely, cost-effective, compliant, and disruption-free crew travel operations in a 247 airline environment.

Key Responsibilities

• Lead and manage a team handling crew hotel bookings, transport, and ticketing.
  
• Ensure timely arrangements for scheduled, disrupted, and ad-hoc operations.
  
• Coordinate with IOCC/ROCC, Crew Scheduling, Airport Operations, and vendors.
  
• Manage escalations related to overbookings, delays, cancellations, and irregular operations.
  
• Monitor vendor performance, service quality, and contract compliance.
  
  
  
• Support rate negotiations, renewals, and cost optimization initiatives.
  
• Control costs, avoid revenue leakage, and prepare MIS and performance reports.
  
• Ensure compliance with crew welfare, safety standards, company policies, and DGCA norms.
  
• Provide operational coverage during shifts, odd hours, disruptions, and emergencies.
  

Qualifications & Experience

• Graduate in any discipline (Aviation/Travel/Hospitality preferred).
  
• 6-10 years of experience in airline crew travel, aviation operations, or hospitality.
  

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• Experience managing teams in a 24X7 operational environment.
  
• Knowledge of hotel contracts, GDS/booking tools, and crew operations.
  

Skills

• Strong leadership and stakeholder management skills.
  
• Vendor negotiation and coordination expertise.
  
• High responsiveness and problem-solving ability.
  
• Cost control and MIS reporting skills.
  
• Flexible to work in shifts and high-pressure environments.